Kareem Louis
Brooklyn,NY
Summary
Dynamic Team Lead at Pw Delivery Services LLC with a proven track record in operations management and employee training. Enhanced workflow efficiency through strategic process improvements and fostered a culture of teamwork and engagement. Skilled in performance monitoring and conflict resolution, driving exceptional service quality and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Team Lead
Pw Delivery Services Llc
New York
06.2024 - Current
- Oversaw daily operations to ensure timely delivery and exceptional service quality.
- Mentored team members, fostering skill development and effective communication.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated cross-functional teams to streamline project execution and achieve objectives.
- Developed training materials to onboard new staff in operational procedures and safety protocols.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Facilitated route organization and distribution to walkers for efficient driver support.
Courier
Uber Eats
NYC
10.2023 - 01.2025
- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Navigated optimized routes using GPS technologies to minimize delivery times.
- Communicated with customers regarding order status and resolved issues promptly.
- Maintained accurate records of deliveries and payment transactions consistently.
Team Member
Five Below
949 Flatbush Ave
11.2022 - 02.2023
- Achieved permanent employment status following successful completion of summer youth program.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Assisted in inventory management to prevent stock shortages and overages.
Front of House Employee
Shake Shack
170 Flatbush
10.2022 - 12.2022
- Assessed customer needs and provided tailored menu recommendations to enhance dining experience.
- Maintained cleanliness and organization of front-of-house areas to uphold company standards.
- Collaborated with team members to ensure timely service during peak hours, contributing to customer satisfaction.
- Monitored inventory levels of front-of-house supplies, supporting effective stock management practices.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Distributed courier orders to ensure timely delivery and operational efficiency.
Team Member
Five Below
949 Flatbush Ave
06.2022 - 08.2022
- Secured summer youth employment position, demonstrating initiative and commitment.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated point-of-sale system efficiently for accurate transactions.
- Stocked shelves promptly to ensure product availability and visibility.
- Collaborated with team members to achieve daily operational goals effectively.
Pantry Courier
Trellis Crew
Brooklyn, NY
08.2020 - 09.2020
- Delivered pantry item efficiently across designated routes durning the COVID 19 pandemic, ensuring timely arrival and consumer satisfaction.
- Collaborated with team members to improve workflow processes, enhancing overall delivery efficiency.
Furniture Mover
For the Love of Moving
Tri State Area
03.2019 - 11.2019
- Operated hand trucks and dollies to facilitate safe furniture transportation.
- Secured items using blankets and straps to prevent damage during transit.
- Assisted in loading and unloading delivery trucks efficiently.
- Demonstrated adherence to safety protocols while moving heavy furniture.
- Collaborated with team members to optimize workflow during moves.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
Education
No Degree -
Lower East Side Prep
New York Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Workplace safety
Schedule management
Operations management
Employee training
Task delegation
Workflow management
Employee engagement
Problem-solving
Teamwork and collaboration
Team motivation
Team supervision
Timeline
Team Lead
Pw Delivery Services Llc
06.2024 - Current
Courier
Uber Eats
10.2023 - 01.2025
Team Member
Five Below
11.2022 - 02.2023
Front of House Employee
Shake Shack
10.2022 - 12.2022
Team Member
Five Below
06.2022 - 08.2022
Pantry Courier
Trellis Crew
08.2020 - 09.2020
Furniture Mover
For the Love of Moving
03.2019 - 11.2019
No Degree -
Lower East Side Prep