Kareem Prosper
Queens,NY
Summary
Dynamic professional with expertise in guest relations and operational efficiency in restaurant settings. Proven ability to manage multiple tasks simultaneously while ensuring exceptional service quality. Strong relationship-building and time management skills contribute to enhanced customer satisfaction and loyalty. Experienced in handling diverse table sizes with precision and attention to detail.
Overview
5
5
years of professional experience
Work History
Server
California Pizza Kitchen
Glendale, NY
04.2021 - Current
- Provided excellent customer service to enhance dining experiences.
- Assisted in menu recommendations and answered guest inquiries.
- Managed table assignments to optimize seating efficiency.
- Processed food and drink orders accurately and promptly.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled payment transactions using point-of-sale systems effectively.
- Provided excellent customer service to ensure satisfaction.
- Trained new servers on restaurant procedures and customer interaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Food Service Worker
Olive Garden Restaurant
Massapequa, New York
11.2020 - 03.2022
- Prepared and served food items according to restaurant standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted customers with menu selections and special requests.
- Restocked supplies and managed inventory levels effectively.
- Operated kitchen equipment following safety guidelines.
- Handled customer complaints promptly and professionally.
- Collaborated with team members to ensure smooth service flow.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
Education
High School Diploma -
Queens High School of Teaching of Liberals Arts
Commonwealth Blvd, Bellerose NY1142606-2011
Some College (No Degree) -
Nassau Community College
Garden City, NYSkills
- Customer service
- Order processing
- Table management
- Food safety compliance
- Payment handling
- Attention to detail
- Effective communication
- Team member support
- Calm demeanor
- Multitasking and organization
- Order accuracy
- Menu presentation
- Food spoilage prevention
- Effective customer upselling
- Food safety practices
Languages
Haitian Creole
Limited
Affiliations
Growth-Oriented
Enjoying spending time with my beautiful little girl
References
References available upon request.
Timeline
Server
California Pizza Kitchen
04.2021 - Current
Food Service Worker
Olive Garden Restaurant
11.2020 - 03.2022
High School Diploma -
Queens High School of Teaching of Liberals Arts
Some College (No Degree) -
Nassau Community College