Kareem RICHARDSON
ALLENTOWN,PA
Summary
Dynamic professional with a clean driving record and extensive experience at Transdev, excelling in time management and customer service. Proven track record of punctual deliveries and fostering strong client relationships. Adept at problem-solving and maintaining safety protocols, ensuring optimal performance in high-pressure environments. Committed to upholding company standards and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Driver
Transdev
04.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Training Supervisor
Allentown Parking Authority
10.2022 - 02.2025
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Correctional Officer
Lehigh County Jail
Allentown, PA
10.2021 - 10.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Associate Of Applied Science - Criminal Justice
American InterContinental University
Chandler, AZ04.2024
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
Timeline
Driver
Transdev
04.2025 - Current
Training Supervisor
Allentown Parking Authority
10.2022 - 02.2025
Correctional Officer
Lehigh County Jail
10.2021 - 10.2022
Associate Of Applied Science - Criminal Justice
American InterContinental University