Kareemah Abdur Rahim

• Provides positive customer experience with friendly and courteous service.
• Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
• Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
• Resolved customer issues and complaints expeditiously to meet customer service quality standards.
• Addressed navigation questions and provided directions to help guests reach destinations quickly.
• Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
• Greeted and welcomed guests to nurture relationships and grow successful business.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Designed and managed company website.
• Organized and recorded all inventory.
• Packaged, delivered and shipped all company orders.
• Managed owner’s daily schedule.
• Organized and coordinated conferences and monthly meetings.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled incoming and outgoing mail and email.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Promoted team productivity by keeping supplies organized and well-stocked.

• Led Team Development for multiple locations.
• Led 7 store new openings worldwide as Opening Support Manager.
• Led off-site as well as in-store events.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Recorded inventory sales into organization's weekly income report.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

• Assisted with 13 new store openings worldwide as Cross Trainer.
• Assisted with off-site as well as in-store events.
• Prepped and prepared menu items and served guests.
• Kept team members operating productively and working on task to meet business and customer needs.
• Coached team members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Trained and mentored new team members to maximize team performance.

• Assisted with 13 new store openings worldwide.
• Trained new employees on company procedures and all menu item preparation.
• Assisted with off-site as well as in-store events.
• Prepped and prepared menu items and served guests.
• Built customer loyalty by smoothly executing training initiatives.
• Developed and implemented updating training programs for new team members.
• Liaised between management team and team members, facilitating smooth communication and successfully achieving high store performance scores.

• Organized inventory supplies.
• Maintained food safety and sanitation standards.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Organized inventory supplies.
• Maintained food safety and sanitation standards.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Aided women and their children in residential recovery facility.
• Prepared group activities to enhance socialization, communication and problem-solving skills for women and their children.
• Prepared and served nutritious and healthy meals and snacks.
• Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
• Communicated with parents regarding child's behavior, daily activities and concerns.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

GPA: 3.1, Inducted into Phi Theta Kappa Honor Society

Enrolled in Honors Elementary Functions

Enrolled in Honors English Class