Olsi Collaku
Philadelphia,Pennsylvania
Summary
Dynamic Assistant Manager and seasoned Freelancer with a proven track record at Mid-atlantic Parking Services and Fiverr.com. Excelled in enhancing customer satisfaction and streamlining operations, blending hard skills like money handling with soft skills such as team motivation. Achieved significant improvements in financial accuracy and client relations, demonstrating a strong product and service knowledge.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Mid-atlantic Parking Services
12.2019 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Freelancer
Fiverr.com
03.2022 - 11.2023
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Education
Associate of Applied Science - Network And System Administration
DeVry University
Chicago, IL12-2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
- Supervised a team of 20 staff members.
- Achieved renewing contracts by completing the old ones with accuracy and efficiency.
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Freelancer
Fiverr.com
03.2022 - 11.2023
Assistant Manager
Mid-atlantic Parking Services
12.2019 - 06.2024
Associate of Applied Science - Network And System Administration
DeVry University
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