Kareen Smith-Clayton
Naples,FL
Summary
I am a hardworking person with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I the experience with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
14
14
years of professional experience
Work History
Server
Pelican Bay Golf Club
Naples, FL
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Lead Server
The Quarry Golf Club
Naples, FL
09.2021 - 09.2022
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Delegating tasks and ensuring they are done in a timely fashion.
Server
Royal Poinciana Golf Club
Naples, FL
01.2017 - 05.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
Server
Sutton Bay Golf Club
Naples, FL
07.2020 - 09.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Housekeeping Coordinator
The Marriott Ocean Pointe
West Palm Beach, FL
04.2012 - 12.2016
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare and distribute assignment sheets/work boards to Housekeeping staff.
- Record, monitor, and update list of 'Do Not Disturb' rooms.
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign such rooms and rooms previously on the 'Do Not Disturb' list.
- Complete required Housekeeping paperwork.
Education
Business Administration -
Kenilworth Academy
Jamaica, HanoverHigh School Diploma - undefined
St. James High
Jamaica, Montego BaySkills
- Safe Food Handling
- Guest Engagement
- Food Delivery
- Order Management
- POS Operation
- Guest Relations Management
- Performance Improvement
- Effective Customer Upselling
- Dining Crew Workflow Optimization
- Point of Sale (POS) System Operations
- Quality Control
- Ordering Procedures
- Relationship Management
- Banquet Coordination
- High-Volume Dining
- Menu Knowledge
- Exceptional Customer Service
- Special Dietary Requirements
- Dining Customer Service
- Positive and Professional
- Wine Pairings
- Sales Expertise
- Check Payment Processing
- Strong Work Ethic
- Liquor, Wine, and Food Service
Timeline
Server
Pelican Bay Golf Club
09.2022 - Current
Lead Server
The Quarry Golf Club
09.2021 - 09.2022
Server
Sutton Bay Golf Club
07.2020 - 09.2021
Server
Royal Poinciana Golf Club
01.2017 - 05.2022
Housekeeping Coordinator
The Marriott Ocean Pointe
04.2012 - 12.2016
High School Diploma - undefined
St. James High
Business Administration -
Kenilworth Academy