Kareena Bright
Merritt Island,FL
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Overview
23
23
years of professional experience
Work History
Personal Shopper
Instacart
Merritt Island
05.2021 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Provided advice to customers based on current trends and personal style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Researched new products and brands to offer customers the most up-to-date selection.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
Professional Cleaner
Paul Davis Restroration
Melbourne, Florida
03.2014 - 09.2016
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Cleans carpets using vacuum cleaner or other carpet cleaning equipment to remove spots and stains.
- Sanitized high-touch surfaces such as door handles and light switches.
- Responded promptly to customer inquiries regarding services provided.
Accounts Receivable Coordinator
Hyundai Merchant Marine
Glendale Heights
10.2003 - 09.2007
- Reviewed customer accounts and updated payment information as needed.
- Prepared invoices for customers and tracked payments to ensure accuracy.
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
- Processed credit card payments for customers through a secure online portal.
- Reconciled customer statements against internal records to identify any discrepancies or errors.
- Generated monthly financial statements for review by management team members.
- Analyzed customer account trends to recommend improvements in the collection process.
Cashier
Home Depot
Glendale Heights, Illinois
06.2001 - 09.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
American Home School
Glendale Heights, Illinois07-2001
Skills
- Prioritizing Orders
- Relationship Building
- Attention to Detail
- Sales proficiency
- Upbeat and Outgoing Attitude
- Purchase Recommendations
- Heavy Lifting
- Customer Service
- Decision-Making
- Flexible Schedule
- Planning and Organization
- Sales expertise
- Physical Stamina
- Strong interpersonal skills
- Delivery Management
Timeline
Personal Shopper
Instacart
05.2021 - Current
Professional Cleaner
Paul Davis Restroration
03.2014 - 09.2016
Accounts Receivable Coordinator
Hyundai Merchant Marine
10.2003 - 09.2007
Cashier
Home Depot
06.2001 - 09.2003
High School Diploma -
American Home School