Kareena Velazquez Krupp
Miami,FL
Summary
Business professional with solid experience in administration and management. Skilled in strategic planning, operations optimization, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Effective communicator with knack for problem-solving and process improvement.
Overview
10
10
years of professional experience
Work History
Manager of Business Administration
Macy's
Miami, FL
09.2025 - Current
- Oversaw daily business operations across multi-departments, ensuring alignment with Macy's goals and customer service standards.
- Managed administrative functions including budgeting, payroll, scheduling, and vendor coordination for a high-volume retail environment.
- Trained new hires on operational processes systems, and service expectations to ensure consistency and excellence.
- Oversaw inventory accuracy, cycle counts, and loss prevention strategies to minimize shrinkage and discrepancies.
Beauty Sales Manager
Macy’s
06.2021 - 09.2025
- Performed daily department maintenance tasks including stock work, re-merchandising, display, merchandise transfers and light cleaning.
- Communicated business opportunities that include line performance, stock levels, and team motivation/recognition.
- Managed the scheduling and execution of vendor events and promotions.
- Planned and executed department animation and eventing.
Assistant Store Director of Merchandising
Saks Off Fifth
Miami, FL
06.2022 - 12.2022
- Directed sales floor activities, ensuring excellence in customer service and resolving store level problems/
- Oversaw personnel management, interviewing, hiring, training, coaching, and evaluating.
- Managed all daily functions of retail operations with store management, including visual merchandising for new products, inventory forecasting, markdown process, and sales reporting.
- Supervised and motivated management team and staff to perform their best.
Backstage Store Manager
Macy’s
11.2020 - 06.2021
- Lead all company best practices and maximized productivity of both front-end, back-end area of store.
- Recruited, hired, trained, and developed all new associates.
- Completed weekly schedules and ensured payroll hours were adjusted.
- Supervised and coached associates in providing efficient and friendly service at registers, fitting rooms, sales floor, and customer service desk.
- Managed off price model by training staff and ensured freight and merchandised was flowed through sales floor efficiently to support new off-price model.
Sales & Customer Experience Manager
Macy’s
Miami, FL
09.2018 - 11.2020
- Present a clean, neat and organized shopping environment for our customers and managing all aspects of selling support.
- Lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service.
- Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
- Manage all aspects of Selling Support including workload execution, back stocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process.
- Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results
- Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
- Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
- Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
Sales Supervisor
Macy’s
02.2016 - 09.2018
- Utilized and reviewed weekly and monthly reports and took action when needed.
- Ensured daily shoe audit was completed.
- Drove and exceeded sales goals by executing initiatives and focusing on the Macy's customer. All activities relating to presenting a clean, neat, and organized shopping environment.
Education
Bachelor - Business Entrepreneurship Management & Marketing
Florida Technical College
Deland, FL07.2023
Skills
- Team Leadership & Staff development
- Adaptability
- Omnichannel Fulfillment
- Customer Service
- Operational Efficiency
- Data analysis & Reporting
- Time Management & Prioritization
Timeline
Manager of Business Administration
Macy's
09.2025 - Current
Assistant Store Director of Merchandising
Saks Off Fifth
06.2022 - 12.2022
Beauty Sales Manager
Macy’s
06.2021 - 09.2025
Backstage Store Manager
Macy’s
11.2020 - 06.2021
Sales & Customer Experience Manager
Macy’s
09.2018 - 11.2020
Sales Supervisor
Macy’s
02.2016 - 09.2018
Bachelor - Business Entrepreneurship Management & Marketing
Florida Technical College