Kareka Watson
Coolidge,AZ
Summary
Dedicated to maintaining a strong reputation built on quality, service, and unwavering ethics. Possessing a diverse support skill set refined across multiple industries, excelling in addressing employer challenges with creative solutions and process enhancements that increase efficiency and customer satisfaction. Background includes training and graduation in medical administration, along with hands-on experience in medical coding and billing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Reception HQ
Phoenix, AZ
02.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Point of Sale Associate
Family Dollar
Coolidge, AZ
06.2023 - 01.2024
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Contributed to overall store performance through effective teamwork and collaboration with colleagues.
- Assisted customers with special services, account updates, and promotional options.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Specialist
Cognizant Technology Solutions
Phoenix, AZ
11.2019 - 05.2020
- Provided comprehensive answers and consultations with patients regarding options for assistance with medical transportation, appointments and coverage eligibility.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Constantly received customer satisfaction ratings of 90 to 95%.
Cashier/Customer Service
Walmart
Phoenix, AZ
11.2016 - 05.2019
- Responded to telephone inquiries, providing quality customer service to customers and associates inquiring about the availability of products or status of orders.
- Served as a mentor for the entire organization. Including, but not limited to; training/coaching or making suggestions for team members and management.
Education
High School Diploma -
Northstar High School
Avondale, AZ05.2003
Graduate Certificate - Health Information Technology
University of Phoenix
Tempe, AZGraduate Certificate - Medical Coding & Billing
University of Phoenix
Tempe, AZSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Document management
- Typing speed
- Tech-Savvy
- Bookkeeping
Certification
Medical coding & Billing
Timeline
Receptionist
Reception HQ
02.2024 - 03.2025
Point of Sale Associate
Family Dollar
06.2023 - 01.2024
Customer Service Specialist
Cognizant Technology Solutions
11.2019 - 05.2020
Cashier/Customer Service
Walmart
11.2016 - 05.2019
High School Diploma -
Northstar High School
Graduate Certificate - Health Information Technology
University of Phoenix
Graduate Certificate - Medical Coding & Billing
University of Phoenix