KAREL DE LANEY
Wichita
Summary
As an individual with 4+ years in customer service oriented environments I am fully committed to improving & growing. I strive to provide excellent customer service, creating a warm atmosphere. and exceeding customer expectations. I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and efficiency. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Overnight Stock Associate
Walmart
Wichita
01.2025 - Current
- Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
- Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
- Identified stock needs, replaced outdated stock and assembled products.
- Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
- Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Updated pricing and sales signs to promote merchandise.
- Assisted customers with product, promotion, and policy information.
Receptionist
Shubert Natural Healthcare and Chiropractic
Wichita
08.2024 - 12.2024
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Developed strong customer relationships to encourage repeat business.
Home Department Lead
Dillons
Wichita
05.2023 - 05.2024
- Problem solving a wide range of situations for customers with other leadership members
- Review invoices, work orders, consumption reports and ordering products as needed
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Use computers to produce signage and place prices or descriptive signs on merchandise
- Use of work technology to maintain correct inventory stock numbers
- Describe merchandise and explain use, operation, and care of merchandise to customers.
Apparel/General Merchandise Associate
Dillons
Wichita
04.2021 - 05.2023
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Dress mannequins for displays
- Inventory stock and requisition new stock
- Stock shelves, and mark prices on shelves and items
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Cashier/Apparel Clerk
JCPenney
Wichita
10.2019 - 10.2020
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Greet customers and ascertain what each customer wants or needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general duties, such as mopping floors and organize fitting rooms.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2018
Skills
- Verbal Communication
- Written Communication
- Flexible and Adaptable
- Customer Service
- Critical Thinking
- Inventory Management
- Time Management
- Teamwork and Collaboration
- Record keeping
- Relationship building
- Relationship management
- Sales Background
Timeline
Overnight Stock Associate
Walmart
01.2025 - Current
Receptionist
Shubert Natural Healthcare and Chiropractic
08.2024 - 12.2024
Home Department Lead
Dillons
05.2023 - 05.2024
Apparel/General Merchandise Associate
Dillons
04.2021 - 05.2023
Cashier/Apparel Clerk
JCPenney
10.2019 - 10.2020
High School Diploma -
Penn Foster Career School