Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
15
15
years of professional experience
Work History
Endpoint Specialist
University of Miami Health System
Miami
06.2023 - Current
Installed and configured hardware and software for various systems.
Conducted regular system backups to ensure data integrity and security.
Installed operating systems, applications, patches, updates. as needed.
Investigated system errors to determine root cause of issue and implement solutions accordingly.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Managed virtual machines used for testing purposes or hosting services and applications.
Manager
TuMovil
Havana
06.2016 - 07.2021
Coordinated cross-functional teams to ensure project timelines were met.
Trained staff on new OS systems and procedures to ensure compliance.
Trained employees on additional job positions to maintain coverage of roles.
Maintained and updated inventory of IT equipment and supplies.
Assisted in network administration tasks, ensuring stable connectivity.
Trained staff on new software applications and IT policies.
Software tester and implementer
Quimefa Software
Havana
03.2010 - 05.2016
Management of permissions with the Active Directory, added new users, modify user profiles by adding or removing specific accesses depending on their work content
Provided daily customer support while delivering exceptional technical support and providing solutions to 400+ customer inquiries and complaints
Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices
Created system-wide users and customized their permissions
Analyzed product requirements, user stories and design documents to create effective test strategies.
Medical Surgical Staff Registered Nurse at University of Miami Health SystemMedical Surgical Staff Registered Nurse at University of Miami Health System