Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karel Livan Gonzalez Valido

Hollywood

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

15
15
years of professional experience

Work History

Endpoint Specialist

University of Miami Health System
Miami
06.2023 - Current
  • Installed and configured hardware and software for various systems.
  • Conducted regular system backups to ensure data integrity and security.
  • Installed operating systems, applications, patches, updates. as needed.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Managed virtual machines used for testing purposes or hosting services and applications.

Manager

TuMovil
Havana
06.2016 - 07.2021
  • Coordinated cross-functional teams to ensure project timelines were met.
  • Trained staff on new OS systems and procedures to ensure compliance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained and updated inventory of IT equipment and supplies.
  • Assisted in network administration tasks, ensuring stable connectivity.
  • Trained staff on new software applications and IT policies.

Software tester and implementer

Quimefa Software
Havana
03.2010 - 05.2016
  • Management of permissions with the Active Directory, added new users, modify user profiles by adding or removing specific accesses depending on their work content
  • Provided daily customer support while delivering exceptional technical support and providing solutions to 400+ customer inquiries and complaints
  • Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices
  • Created system-wide users and customized their permissions
  • Analyzed product requirements, user stories and design documents to create effective test strategies.

Education

Bachelor - Computer Science

Osvaldo Herrera
Havana
05.2008

Skills

  • Cross-functional collaboration
  • Network administration
  • Hardware troubleshooting
  • System administration
  • IT policy compliance
  • Time management
  • System performance optimization
  • Application installations
  • Remote support
  • Sales management
  • Employee onboarding
  • Complex Problem-solving

Timeline

Endpoint Specialist

University of Miami Health System
06.2023 - Current

Manager

TuMovil
06.2016 - 07.2021

Software tester and implementer

Quimefa Software
03.2010 - 05.2016

Bachelor - Computer Science

Osvaldo Herrera
Karel Livan Gonzalez Valido
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