Summary
Work History
Education
Skills
Timeline
Generic

Karen Adkins

Randleman,NC

Summary

Thank you for taking the time to read my resume. In my career as a results-driven HR professional with substantial experience, I understand the importance of reliability, communication, organization, and time management. This is where I fostered strong business to business and community relationships. As a remote banking team lead, I gave a proactive and enthusiastic approach to training and development, all while facilitating exceptional and empathetic customer service. Through my work in multiple industries, I have seen the growing need for healthcare professionals across all spectrums. This combined with my own personal passion, I have pivoted into the healthcare field. On my career seeking journey, it is my goal to identify remote opportunities where I can leverage my administrative expertise and my technical skills to achieve success for all involved.

Work History

Staffing Specialist

Mancan Inc. Staffing
  • Assisted in screening resumes and identifying qualified candidates for various positions.
  • Supported recruitment efforts by scheduling interviews and coordinating candidate communications.
  • Collaborated with hiring managers to understand staffing needs and develop job descriptions.
  • Maintained accurate candidate records in applicant tracking systems throughout the hiring process.
  • Conducted reference checks and background verifications for potential hires, ensuring compliance with company policies.
  • Contributed/ Lead team meetings by sharing insights on candidate experiences and feedback from interviews.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
  • Implemented targeted recruitment campaigns using social media platforms, resulting in greater exposure for job opportunities and a more diverse candidate pool.
  • Negotiated favorable contract terms with clients that benefited both parties while maintaining a high level of service quality.
  • Set up meetings with prospective clients with the objective to onboard prospects as a new client for the company. Gave sales presentations to a range of prospective clients.
  • Client On site check ins as dictated by client(s) or management. Took accurate job orders and turned those into Operations.
  • Weekly/Daily communication with all prospective clients and existing clients.

Mortgage Specialist

Wells Fargo
2020 - 2023
  • Inbound/Outbound calls from both consumer & affiliate companies for research & servicing mortgage loans.
  • Team Lead/Advocate for Multiple Teams
  • Document Customer Interaction & Record work completed.
  • Maintain strong work ethic & responsibility of First Call Resolution
  • Maintain/Complete worklists created by myself & other Team members
  • Use Active Listen & Problem Solving skills to assist clients' needs.
  • Offer products/services to financially benefit clients (Retention)
  • Report & Meet and/or Exceed all Daily & Monthly Stats required by management.
  • Adhere to all policies/procedures set forth
  • Attend/Lead weekly Trainings/Meetings/Coachings
  • Assist Management in Newly Released and/or updated Procedures
  • Individually Trouble-shooting Tech Issues when needed.
  • Educated borrowers on mortgage products, terms, and processes to facilitate informed decision-making.
  • Coordinated communication between clients, underwriters, and real estate agents to streamline transactions.
  • Developed strong relationships with clients through effective communication and personalized service.
  • Achieved high customer retention rate through exceptional relationship management and personalized service.
  • Led training sessions for colleagues on regulatory changes, maintaining a knowledgeable and compliant workforce.
  • Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.

Executive Assistant

Staffing Logistics
2018 - 2020
  • Assisted President of company with any and all operational needs
  • Completed applicant paperwork including but not limited to background checks, EVerify, Interview Processes, and Identification authentication.
  • Received and sent all payroll for processing & verification for all clients and employees, Including creating an employee spreadsheet in order to track weekly hours.
  • Established, developed and maintained positive business and customer relationships.
  • Set up meetings with prospective clients with the objective to onboard prospects as a new client for the company. Gave sales presentations to a range of prospective clients.
  • Completed all new client paperwork and on boarding/orientation paperwork.
  • Traveled when necessary- Prospective Client Meetings, Client Facility Tours, Client Check ins, and company meetings/outings.
  • Client On site check ins as dictated by client(s) or management. Took accurate job orders and turned those into Operations.
  • Sourced for potential new clients using industry-standard techniques by generating new leads.
  • Arranged meetings with clients and recruiters to foster positive new relationships.

Education

High School Diploma -

Dalton McMichael High School

Certificate - Medical Records

The University of Phoenix
05-2026

Skills

  • Problem-solving
  • Attention to detail
  • Interpersonal Communication
  • Leadership
  • Time Management
  • Teamwork and collaboration
  • Flexible and Adaptable
  • Technological Proficiency
  • Empathy & Compassion

Timeline

Staffing Specialist

Mancan Inc. Staffing

Mortgage Specialist

Wells Fargo
2020 - 2023

Executive Assistant

Staffing Logistics
2018 - 2020

High School Diploma -

Dalton McMichael High School

Certificate - Medical Records

The University of Phoenix