Summary
Work History
Education
Skills
Timeline
Waitress

Karen Allen

Penn Valley,CA

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Work History

Waitress

Swiss House
Grass Valley, CA
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waitress Supervisor

Scheidel’s Restaurant
Grass Valley, CA
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Waitress

Lyon’s Restaurant
Grass Valley, CA
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Foreign Language And Medical Terminology

Sierra College
Rocklin, CA

Skills

  • Customer Service and Rapport
  • Food and Beverage Service
  • Able to Lift 30 Pounds
  • Warm and Friendly
  • Order Accuracy and Delivery

Timeline

Waitress

Swiss House

Waitress Supervisor

Scheidel’s Restaurant

Waitress

Lyon’s Restaurant

Foreign Language And Medical Terminology

Sierra College
Karen Allen