Karen Almada
Boston,MA
Summary
Enthusiast and multitasking worker with proven experience in customer service at Fin Point Oyster Bar and Grille. Proven ability in order accuracy and cash handling, complemented by a strong work ethic and excellent communication skills. Cultivated relationships with guests, enhancing satisfaction and loyalty while effectively optimizing sales. Adaptable team player committed to maintaining high cleanliness, food safety standards and allergy awareness, encouraging a collaborative team environment to create memorable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Fin Point Oyster Bar and Grille.
11.2024 - Current
- Worked with POS system to place accurate orders, manage bills, and handle complimentary items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments and aaccompaniments.
- Answered phone calls providing information about restaurant services, hours of operation and menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Relayed orders to service bar and kitchen via POS system.
- Informed customers about specials, upselling additional food and drink items.
- Cultivated warm relationships with regular customers.
Restaurant Busser
Fin Point Oyster Bar and Grille
07.2023 - Current
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Restocked stations with napkins, silverware, glassware, and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning.
Room Service Server
Fin Point Oyster Bar and Grille
09.2022 - Current
- Prepared billings accurately based on customers orders and provided receipts upon arrival.
- Maintained an organized and efficient work environment by restocking supplies and cleaning equipment.
- Kept track of deliveries made throughout shift using POS systems or manual logs.
- Provided excellent customer service by answering questions regarding menu selections, dietary restrictions, and otherrelated topics.
- Suggested food and beverage upsells to optimize profits.
- Check all orders prior to delivering them to guests rooms for accuracy and quality control purposes.
- Monitored inventory levels to ensure that all necessary items were available for order fulfillment.
- Prepared for busy periods by preparing silverware roll-ups, restocked beverages, condiments, napkins and glassware.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
Food Service Cashier
Beantown Taqueria
09.2022 - 12.2022
- Greeting guests warmly and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers against total sales receipts for accuracy, and balancing cash drawer at the end of every shift.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Complied with health and safety regulations while performing job duties.
- Restocked supplies as needed.
Education
Post-Graduate Certificate - Protection Trials
Supreme Court of Mexico
07.2022
Post-Graduate Certificate - Human Rights
Supreme Court
07.2021
Bachelor - Penal Law
Universidad De Sonora
12.2019
Skills
- Tips certification
- Strong work ethic
- Cash handling
- Memory retention
- Cleanliness standards
- Food running
- Team collaboration
- Order accuracy
- Allergy awareness
- Table setting knowledge
- Food and beverage pairings
- Point of sale (POS) system operations
- Warm and friendly
- Adaptable and flexible
- Excellent communication
Certification
TIPS On- Premise Alcohol Server Training certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Fin Point Oyster Bar and Grille.
11.2024 - Current
Restaurant Busser
Fin Point Oyster Bar and Grille
07.2023 - Current
Room Service Server
Fin Point Oyster Bar and Grille
09.2022 - Current
Food Service Cashier
Beantown Taqueria
09.2022 - 12.2022
Post-Graduate Certificate - Protection Trials
Supreme Court of Mexico
Post-Graduate Certificate - Human Rights
Supreme Court
Bachelor - Penal Law
Universidad De Sonora
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