Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karen Andrew

Karen Andrew

Woodbury,MN

Summary

Dedicated Registered Nurse with 25 years of nursing experience, seeking a full time position focused on member advocacy and education. Manages physical, mental, and emotional needs of complex members and helps them navigate through acute or chronic conditions. Communicates effectively with interdisciplinary team including medical director, social worker, pharmacists, and benefits advocates. Utilizes critical thinking, communication, time management, and problem solving skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Telephonic Nurse Advisor

Optum
Eden Prairie, MN
01/02/18 - Current
  • Applies motivational interviewing techniques during phone interactions with members to pinpoint gaps in care.
  • Tailors health information delivery to match the member's learning style.
  • Aided in the successful onboarding and support of new nursing staff within the nurse advisor team.
  • Delivers comprehensive health and wellness education to empower members in making informed choices regarding lifestyle and healthcare.
  • Holds 32 nursing licenses and maintains required education for each state.
  • Assisted members in navigating and resolving medical or personal crises.
  • Connected individuals with appropriate community resources for assistance with mental, physical, and financial concerns.
  • Maintains exceptional metrics for health improvements during member interactions
  • Consistently achieves excellent NPS metrics from members after calls.
  • Modify treatment plans to accommodate changes in members' health or progress.
  • Identifies social determinants of health challenges to member progress through interviews with members and caregivers.

Charge/Floor Nurse

United Hospital
Saint Paul, Minnesota
06.2001 - 12.2017
  • Tasks included helping as resource nurse for nurses and PCA's, assisting with critical patients, developing staffing plans for future shifts on a 24 bed Oncology/Medical/Surgical/Hospice unit.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Provided compassionate care for hospice patients and worked closely with families during final stages of life.
  • Administered chemotherapy.
  • Educated patients and families on discharge instructions.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Floor Nurse

Columbia Hospital
Milwaukee, WI
06.1999 - 05.2001
  • Provided patient care for acute and chronic conditions on a med/surg/oncology/hospice unit, adeptly handling all aspects of treatment from medication administration, wound care, assessment and monitoring for up to 10 patients per shift.
  • Provided end of life care for hospice patients
  • Administered chemotherapy

Education

Bachelor of Science - Nursing

Viterbo University
05.1999

Skills

  • Outstanding communication skills
  • Trainer/Mentor to Teammates
  • Interdisciplinary Collaboration
  • Excellent Time Management
  • Decision-Making
  • Critical Thinking
  • Goal Setting
  • Time Management
  • Problem Solving

Timeline

Charge/Floor Nurse

United Hospital
06.2001 - 12.2017

Floor Nurse

Columbia Hospital
06.1999 - 05.2001

Telephonic Nurse Advisor

Optum
01/02/18 - Current

Bachelor of Science - Nursing

Viterbo University

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