Karen Ayala
Pittsburg,CA
Summary
Detail-oriented Clinical Administrative Assistant with expertise in patient scheduling and insurance verification. Streamlined patient flow and supported billing processes, enhancing service quality and communication in healthcare settings. Committed to maintaining confidentiality while ensuring efficient appointment management and superior patient service. Detail-oriented Clinical Administrative Assistant skilled in patient scheduling, insurance verification, and HIPAA compliance. Committed to enhancing service quality and maintaining accurate medical records.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Assistant
La Clinica De La Raza dental
Pittsburg, California
08.2026 - Current
- Managed patient scheduling and appointment confirmations for dental services.
- Coordinated patient records and maintained confidentiality standards effectively.
- Assisted with insurance verification and benefits eligibility for patients.
- Facilitated communication between dental staff and patients to enhance service quality.
- Supported billing processes by preparing invoices and collecting payments timely.
- Managed physician calendar, scheduling patient appointments and procedures.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
- Processed patient referrals and coordinated with other health care providers regarding treatment plans.
- Performed clerical duties such as filing documents, preparing mailings, scanning documents into EHR system.
- Greeted patients and visitors, answered phones, and scheduled appointments.
- Verified patient insurance coverage and collected payments for services rendered.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
Medical Assistant
Lifelong Medical Care
Oakland, California
04.2021 - 11.2022
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated lab tests and communicated results to patients effectively.
- Prepared examination rooms and maintained cleanliness standards for safety.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Cashier
Old Navy
Oakland, CA
08.2018 - 11.2020
- Managed cash register operations and maintained accurate cash drawers.
- Assisted customers in locating merchandise throughout the store.
- Handled customer inquiries and resolved issues promptly and courteously.
- Collaborated with team members to maintain stock levels on the sales floor.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Sales Manager
Rent a center
Oakland, California
01.2018 - 09.2018
- Facilitated team meetings to discuss performance and strategy adjustments.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
Front Desk Receptionist
Youthfu tooth dentist
Oakland, California
03.2015 - 06.2016
- Greeted patients warmly upon arrival and checked them in efficiently.
- Managed appointment scheduling using dental practice management software.
- Answered phone calls promptly, addressing inquiries and booking appointments.
- Assisted patients with insurance paperwork and payment processing.
- Coordinated communication between dental staff and patients throughout visits.
- Maintained a clean and welcoming reception area for all visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Yep Academy High School
Oakland, CA06-2019
Medical Assistant - Medical Assistant
Merriit College
Oakland, CA12-2016
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Medical billing
- Healthcare communication
- Appointment management
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Electronic health records management
- Professional telephone etiquette
- EMR software
- Medical office software
- Patient screening
- Cleaning and sanitizing
- Patient demographics
- Clinical medical assistance
- Patient referrals
- Office administration
- Computer skills
- Specimen collection
Timeline
Clinical Administrative Assistant
La Clinica De La Raza dental
08.2026 - Current
Medical Assistant
Lifelong Medical Care
04.2021 - 11.2022
Cashier
Old Navy
08.2018 - 11.2020
Sales Manager
Rent a center
01.2018 - 09.2018
Front Desk Receptionist
Youthfu tooth dentist
03.2015 - 06.2016
High School Diploma -
Yep Academy High School
Medical Assistant - Medical Assistant
Merriit College