Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Karen Bergquist

Fredericksburg,VA

Summary

Dynamic professional with extensive experience at Walmart, excelling in compliance auditing and process optimization. Proven track record in training coordination and problem-solving, enhancing operational efficiency across multiple departments. Recognized for implementing employee engagement initiatives that significantly improved team morale and productivity. Committed to delivering exceptional customer service and achieving organizational goals.

Overview

28
28
years of professional experience

Work History

Academy Coordinator

Walmart
Fredericksburg, VA
11.2020 - Current
  • Streamlined daily operations through efficient scheduling of experiences and travel arrangements for 30 Walmart facilities.
  • Collaborated with store management to identify and address training needs.
  • Participated in development activities to enhance job-related skills.
  • Ensured resource availability to facilitate smooth Academy operations.

Claims Supervisor

Walmart
Fredericksburg, VA
02.2006 - 11.2020
  • Supervised claims processing team to ensure adherence to company policies and regulations.
  • Conducted audits of claims files to verify compliance with established procedures.
  • Reviewed and approved claims for accuracy prior to shipment.
  • Trained new associates on effective claims handling policies and procedures.
  • Processed warehouse and vendor claims, confirming accuracy and completeness before submission.

Personnel Manager

Walmart
Fredericksburg, VA
02.2001 - 02.2006
  • Ensured compliance with federal, state, and local employment laws.
  • Conducted annual audits of personnel files to verify data accuracy.
  • Recruited and selected candidates for various positions through structured interviews.
  • Implemented employee engagement initiatives, including team-building activities and holiday celebrations to improve morale.
  • Created and maintained employee schedules to ensure adequate staffing levels.

Claims Associate

Walmart
Fredericksburg, VA
09.1998 - 02.2001
  • Reviewed claim documents for accuracy and compliance with company policies.
  • Processed merchandise claims using specialized software systems to enhance efficiency.
  • Communicated with vendors via telephone, email, or in-person regarding claim status.
  • Prepared shipping documents for claims in accordance with federal shipping guidelines.

Department Manager

Walmart
Fredericksburg, VA
11.1997 - 09.1998
  • Delegated tasks to staff, establishing clear priorities and objectives.
  • Resolved customer inquiries and complaints to improve service quality.
  • Utilized technology for effective inventory management and sales reporting.

Education

Associate of Arts -

Germanna Community College
Locust Dale, VA

Skills

  • Problem solving
  • Compliance auditing
  • Customer service
  • Time management
  • Process optimization
  • Training coordination

Affiliations

  • Community Engagement with an emphasis on underserved children and families with food insecurities
  • Pokemon Go enthusiast, demonstrating strategic planning, teamwork and problem-solving skills in competitive battles and collaborative community events.
  • Paper crafter, utilizing creativity and organizational skills to design and complete project.

Accomplishments

  • Divisional Community Involvement Associates of the Year
  • Four time Walmart Good Job Award winner
  • Store and District VIP award winner

References

References available upon request.

Timeline

Academy Coordinator

Walmart
11.2020 - Current

Claims Supervisor

Walmart
02.2006 - 11.2020

Personnel Manager

Walmart
02.2001 - 02.2006

Claims Associate

Walmart
09.1998 - 02.2001

Department Manager

Walmart
11.1997 - 09.1998

Associate of Arts -

Germanna Community College

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