Karen Bickel
Saint Louis,Missouri
Summary
Customer Service Representative with a strong track record in service excellence and efficient data management. Demonstrates expertise in resolving customer issues and building lasting relationships through effective communication and problem-solving skills. Committed to enhancing customer satisfaction and driving retention by delivering results with meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
C.L. Smith
St Louis, MO
08.2022 - Current
- Promotes positive customer service by delivering on-time shipments and fully resolving issues.
- Answers incoming customer inquires regarding product questions, sales inquiries, and complaints.
- Process and monitors customer orders to meet lead times and drive on-time delivery.
- Facilitated collaboration with Research for customized product inquiries and cost assessments.
- Maintain a high level of customer and vendor relationship skills, problem-solving skills, and a strong work ethic to ensure high levels of customer satisfaction.
Data Entry/Administrative Assistant
Restaurant Investors Group #1
Saint Louis, USA
11.2010 - 07.2022
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Completed accurate and timely updates to databases and spreadsheets
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Provided data entry, processed invoices for payment, and maintained inventory of supplies
Education
High School -
Festus High School
Festus, MissouriSkills
- Efficient Data Management
- Service Excellence
- Problem Solving
- Effective communication
- Detail-Oriented Mindset
- Effective Troubleshooting
References
References available upon request.
Timeline
Customer Service Representative
C.L. Smith
08.2022 - Current
Data Entry/Administrative Assistant
Restaurant Investors Group #1
11.2010 - 07.2022
High School -
Festus High School
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