KAREN BOLADO
Cibolo,TX
Summary
Retail professional with over three decades of expertise in customer service and retail management roles at Walmart, Rite Aid Pharmacy, and Sears. Demonstrates a strong ability to enhance customer satisfaction and retention, lead teams, and manage store operations efficiently. Proficient in solving customer-related issues, improving store logistics, and fostering robust customer relationships to boost sales and profitability.
Overview
11
11
years of professional experience
Work History
Associate Cashier
Walmart
09.2024 - 10.2025
- Assisted customers with transactions, ensuring a positive shopping experience.
- Operated cash register efficiently, handling various payment methods accurately.
- Collaborated with team members to optimize service delivery during peak hours.
- Resolved customer inquiries and complaints swiftly, fostering loyalty and satisfaction.
- Monitored inventory levels at checkout, alerting management to restocking needs.
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends or holidays when required.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Increased proper stock counts by 40%, increasing sales on average of 20%.
Various Customer Service Positions
Walmart
05.2017 - 09.2024
- Several positions held in different store areas, including Cash Office, Apparel, Receiving, Claims, Clearance, Apparel Team Lead, and Electronics & Photo. All positions centered around customer service and satisfaction while maintaining store integrity and driving sales and profit.
- Cash Office
- Assuring accuracy of cash in and out, daily and weekly bulk deposits, assisting addressing customer issues and fielding phone calls with register and banking questions, coordinating donations from our store to qualified local agencies, balancing registers, and training associates in proper cash handling. Reorganized office and filing system to a higher standard to meet policy expectations, working closely with Customer Service desk and associates with assisting customers, helping customers with lost and found items stored and logged in Cash Office. Coordinated with Asset Protection concerning register losses and theft.
- Apparel
- Assisting customers find suitable apparel, shoes, and accessories, fitting room needs and security, fielding store phone calls to assist in finding correct products and forwarding them to proper areas, while highly driven in ensuring customer satisfaction.
- Receiving
- Receiving and checking in merchandise, assisting vendors in proper storage and floor placement of product with open communication, interacting with vendors with product questions and resolutions, and coordinating backroom storage with management.
- Claims
- Determining product suitability for resale, donation, or disposal, processing items through hazardous materials process as needed, and working with front service desk with product return questions.
- Apparel Team Lead
- Managing 5+ associates directly in Apparel, proper training in customer service and counseling where needed, security at fitting room and sales floor, directing associates toward tasks for daily goals, assisted in managing entire store including front end area, fielding phone calls from customers and vendors, assisting customer questions and disputes, assisting all department areas as needed for floor coverage, money issues, register overrides and questions, guiding and training associates in all store areas as needed for store flow, sales, and drive for customer satisfaction.
- Electronics and Photo/Sponsor
- Customer and sales driven areas, welcoming customers, assessing needs, giving the highest in customer satisfaction, Training (Sponsor) associates on all shifts in all areas of the entertainment including TVs, cellphones, printers, laptops, and photo kiosks to better assist customers and foresee their needs, fielding phone calls to assist in purchase needs and questions, knowing customer needs in our particular town and setting up features and displays to meet their needs, serving a broad base of customers including a large elderly population unfamiliar with latest electronics items and constant changing products.
Shift Supervisor - Key Holder
Rite Aid Pharmacy
05.2014 - 05.2017
- As a 'key holder' at Rite Aid, we were customer-driven in the pharmacy and the front end, serving repeat customers, assisting in customer needs, and grooming relationships for better health and living.
- Shift Supervisor
- Opened and closed the store, set up and collected, counted, and registered tills into system.
- Managed 5 associates, trained associates on register use, customer satisfaction, phone etiquette, and freight handling. Overseen Oversaw store operations during managers absences during vacations, illnesses, and other store assignments which included creating schedules for all associates, weekly Zoom meetings, phone conferences, driving to bank for deposits, receiving vendors, receiving bi-weekly midnight trucks.
- Assisting Assisted in pharmacy with ringing up meds for customers on register, greeting and assisting customers with finding proper medication, and signing up for flu and other shots.
- Fielding phone calls, contacting customers with flu shot and other reminders.
- Presenting an all-around pleasant and appealing store for customer health and well-being while driving sales and profit.
Education
No Degree - Customer Service And Management
Harrisburg Area Community College
Harrisburg, PA09-2006
No Degree - Business Administration And Management
Northwestern Michigan Community College
Traverse City, MI01-1989
Skills
- Customer Retention
- Team Leadership
- Customer Service
- Problem-solving
- Customer Satisfaction
- Customer Engagement
- Retail Sales
- Communication
- Active Listening
- Empathy
- Patience
- Time Management
- Persuasion
- Employee engagement
- Various proprietary software related to inventory, sales, and supply chain tasks
- Energy and enthusiasm
Timeline
Associate Cashier
Walmart
09.2024 - 10.2025
Various Customer Service Positions
Walmart
05.2017 - 09.2024
Shift Supervisor - Key Holder
Rite Aid Pharmacy
05.2014 - 05.2017
No Degree - Customer Service And Management
Harrisburg Area Community College
No Degree - Business Administration And Management
Northwestern Michigan Community College