Janean Hartmaier
Spring Hill,FL
Summary
Dedicated customer service associate with cash handling expertise, ensuring efficient transactions and exceptional service. Committed to enhancing customer experiences through reliability and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Cashier
7-11 Convenience Store
Spring Hill, FL
08.2026 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store layout to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Implemented cash handling procedures, ensuring accuracy in daily cash register reconciliation.
- Adapted quickly to changing store promotions and product placements to optimize sales opportunities.
- Educated customers on loyalty programs and promotions, enhancing customer engagement and retention.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Restocked and organized merchandise in front lanes.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Bartender
Bigfoot on the River
Tampa, FL
11.2023 - 11.2023
- Provided excellent customer service in a fast-paced bar environment.
- Mixed and served beverages following standard recipes and procedures.
- Assisted in managing inventory, ensuring adequate stock levels for peak hours.
- Maintained cleanliness and organization of bar area and equipment.
- Collaborated with team members to enhance overall guest experience.
- Adapted quickly to changing demands during busy events and shifts.
- Handled cash transactions accurately and efficiently at the register.
- Developed knowledge of craft cocktails and seasonal drink specials.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Haunt Actor
Busch Gardens Tampa Bay
Tampa, FL
08.2023 - 10.2023
- Portrayed various characters, enhancing guest immersion during live performances.
- Adapted quickly to changing performance demands and audience interactions.
- Maintained safety protocols while engaging audiences in high-energy environments.
- Collaborated with team members to execute themed scenarios and ensure seamless transitions.
- Assisted in set design and costume preparation to elevate overall production quality.
- Demonstrated creativity by improvising dialogue and actions based on audience reactions.
- Participated in regular rehearsals, refining performances for consistency and impact.
- Provided feedback to peers, fostering a collaborative environment among actors and staff.
- Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
- Actively participated in promotional events such as parades or community appearances representing the haunted attraction, increasing brand visibility.
- Collaborated with the creative team to develop unique, memorable, and effective scare tactics.
- Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the performance.
- Maintained a safe environment for guests by adhering to safety protocols during performances.
Education
Associate of Science - Game Design
Full Sail University
Winter Park, FL11-2028
Skills
- Cash handling expertise
- Customer-focused mindset
- Upselling strategies
- Promotional techniques
- Cash management
- Data entry proficiency
- Time management
- Multitasking
- Attention to detail
- Customer retention
- Strong work ethic
- Team player mentality
- Patience and composure
- Phone etiquette
- Account management
Timeline
Customer Service Associate Cashier
7-11 Convenience Store
08.2026 - Current
Bartender
Bigfoot on the River
11.2023 - 11.2023
Haunt Actor
Busch Gardens Tampa Bay
08.2023 - 10.2023
Associate of Science - Game Design
Full Sail University