Karen Bounds
Churchton,MD
Summary
Dedicated professional with a proven track record at Doctors Community Hospital, showcasing a strong work ethic and exceptional customer service. Excelled in guest engagement and cash handling, significantly increasing sales through upselling and customer satisfaction. Leveraged expertise in electronic medical records, enhancing data accuracy and security. Achieved high guest satisfaction ratings, demonstrating both hard and soft skills in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Server
Cracker Barrell
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Resort House Keeping
Elite
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
- Developed and maintained positive relationships with guests for satisfaction.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
- Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazardfree.
Server
Olive Grove
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Deli Clerk
Christopher’s Fine Foods
10.2008 - Current
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
Release Medical Information
Doctors Community Hospital
03.2003 - 02.2013
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
Education
Associate Degree In Health Information - Health Information Management
Prince George's Community College
Upper Marlboro, MD05.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
Timeline
Deli Clerk
Christopher’s Fine Foods
10.2008 - Current
Release Medical Information
Doctors Community Hospital
03.2003 - 02.2013
Associate Degree In Health Information - Health Information Management
Prince George's Community College
Server
Cracker Barrell
Resort House Keeping
Elite
Server
Olive Grove
Work Preference
Work Type
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