Karen Bowers
Fort Meade
Summary
Dynamic Patient Access Representative with a proven track record at Lakeland Regional Health, excelling in HIPAA compliance and customer service. Adept at multitasking in high-pressure environments, I enhance patient experiences through empathetic communication and effective insurance verification, fostering teamwork and strong relationships across departments.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Lakeland Regional Health
08.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Admissions Associate
Legoland Florida
07.2011 - 08.2020
- Assisted Guests with arrival process from Toll Booth, Parking Lot, Tickets, Annual Passes.
- Ability to multi task during high volume and stressful situations to resolve Guest issues.
- Developed and maintained relationships with Department colleagues as well as other Departments in the Park.
Education
High School Diploma -
Lake Wales High School
Lake Wales06-1984
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Registration and admissions
- Phone and email etiquette
Timeline
Patient Access Representative
Lakeland Regional Health
08.2020 - Current
Admissions Associate
Legoland Florida
07.2011 - 08.2020
High School Diploma -
Lake Wales High School
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