Karen Buckwalter
Ephrata,PA
Summary
My goal is to be a part of proactive a proactive hard-working team. I am an organized and professional with a background in office administration and am known for high productivity levels. I am able to efficiently complete tasks, ensuring smooth operations. I am skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. I excel at communication, problem-solving, and adaptability and am looking forward to finding employment that I can use these skills to contribute to team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service / Office Assistant
Raytec, LLC
Ephrata, PA
09.2020 - Current
- Managed incoming calls from customers and responded to inquiries promptly.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Processed payments and refunds for customers.
- Coordinated with team members to ensure delivery of excellent customer service.
- Processed orders and maintained accurate records in a fast-paced office environment.
- Maintained an organized filing system for customer documents.
- Assisted with payroll and time card documentation.
- Managed sensitive documentation of customer financial information with confidentiality.
- Assisted in maintaining inventory over four warehouse locations.
- Facilitated interactions among various locations to ensure precise inventory management and order updates.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Performed administrative tasks such as faxing, mailing, copying.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Verified accuracy of promotional material displayed in store.
District Office Manager
State Representative Barry Jozwiak
Reading, PA
01.2018 - 07.2020
- My responsibilities include – helping constituents, overseeing office staff and ensuring constituents are being helped in a timely and effective manner, planning and coordinating outreach events, attending meetings on behalf of the Representative, maintaining employee records, planning large mailings as well as weekly eblasts, proofing all letters being mailed from the District Office and maintaining the Representative’s schedule.
- I also use Repnet, Outlook, Word and Excel daily.
Constituent Outreach Specialist
State Representative Barry Jozwiak
Reading, PA
01.2016 - 01.2018
- My responsibilities were to greet constituents that came into the office, help constituents with any state-related matter, send letters of congratulations, unclaimed property, new business welcome, etc., answer phone calls.
Education
High School Diploma - general courses
Ephrata Sr. High School
Ephrata, PADental Assisting Certificate -
Willow St. Vo-Tech
Willow Street, PASkills
- Administrative support
- Office coordination
- Appointment management
- Meeting management
- Calendar management
- Record keeping
- Event planning
- Organization
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Communication skills
- Confidentiality maintenance
Leadership Experience
- I served as a 4H leader with an equine club in Lancaster County. I helped with scheduling, fundraising and preparing for horse shows.
- I served as the Parent/Player Representative for Ephrata Baseball Association, 01/01/15 - June 2021. I was also the uniform coordinator during that time for both spring and fall baseball. We had currently have 18+ teams that I selected and ordered team specific uniforms for, as well as distributed and took care of any problems that may arise. I also coordinated an association-wide spirit wear sale that reached 240+ player homes. I chose what we were selling, pricing, organized order forms and distributed all orders.
- Team Mom, Ephrata Baseball, 01/01/13 - 2018. I have organized fundraisers, tournaments, clothing orders, food stands and scheduling.
Communication Skills
I have excellent communication skills and can relate to people in all aspects of my current job and my volunteer positions.
References
Jennifer Frees
717/808-6579
Beth Weidner
717/314-4553
Timeline
Customer Service / Office Assistant
Raytec, LLC
09.2020 - Current
District Office Manager
State Representative Barry Jozwiak
01.2018 - 07.2020
Constituent Outreach Specialist
State Representative Barry Jozwiak
01.2016 - 01.2018
High School Diploma - general courses
Ephrata Sr. High School
Dental Assisting Certificate -
Willow St. Vo-Tech