Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Bueno

San Antonio,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Branch Manager

Luxor Staffing
06.2022 - Current
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Substitute Teacher

East Central ISD
03.2021 - 02.2022
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Developed rules and set goals to maintain order in classroom.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Utilized technology to enhance student education and grasp of materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Completed documentation of attendance, grades and other required details.
  • Led classroom activities for play-based and immersive learning.

Cocktail Server

Bentley's Beer Garden
01.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Greeted new customers, discussed specials and took drink orders.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked guests' identification before serving alcoholic beverages.

General Assistant

Bueno’s Enterprises
10.2019 - 12.2020
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handled day-to-day running of FOB , ensuring high levels of productivity and progression.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded materials and goods at designated locations for best project availability.

Manager

Metro by T-Mobile
01.2019 - 08.2019
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.

Sales Associate

Metro PCS, Metro by T-Mobile
09.2017 - 12.2018
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
  • Participated in ongoing training opportunities to stay current with industry developments and enhance my skills as a knowledgeable cell phone sales associate.
  • Boosted overall sales results by effectively cross-selling related products and services, such as accessories, insurance plans, or extended warranties.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Cosmetology License - Cosmetology

Southern Career Institute
San Antonio, TX
02.2021

High School Diploma -

South Side High School
San Antonio, TX

Skills

  • Lesson Implementation
  • Adaptable
  • Discipline
  • High-Volume Dining
  • Cash Handling
  • Complaint resolution
  • Troubleshooting Technical Issues
  • Stocking and replenishing
  • Till counting
  • Active Listening
  • Point of sale operation
  • Store opening and closing
  • Problem Resolution
  • Recruitment and Retention Strategies
  • Job Applicant Interviews
  • Recruitment and Selection
  • Background Checks
  • New Hire Paperwork Processing
  • Resume Uploading
  • Microsoft Office
  • Client Requirements
  • Interviewing Clients
  • Verbal and Written Communication

Certification

  • Licensed Cosmetologist
  • TABC Certification
  • Food Handlers Certification.

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Luxor Staffing
06.2022 - Current

Substitute Teacher

East Central ISD
03.2021 - 02.2022

Cocktail Server

Bentley's Beer Garden
01.2021 - 12.2021

General Assistant

Bueno’s Enterprises
10.2019 - 12.2020

Manager

Metro by T-Mobile
01.2019 - 08.2019

Sales Associate

Metro PCS, Metro by T-Mobile
09.2017 - 12.2018

Cosmetology License - Cosmetology

Southern Career Institute

High School Diploma -

South Side High School

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Karen Bueno