Karen Butler
Billings,MT
Summary
I am a proven leader in operational excellence while providing excellent customer service at all times. I have over 10 years of office administration experience at companies like Hewlett Packard Enterprise. I am skilled in project management and adept at fostering strong team dynamics. I have demonstrated success in improving efficiency and reducing costs, leveraging excellent time management and multitasking abilities to meet and exceed employer expectations. I am motivated, results oriented and a self-starter who is flexible in dealing with changing priorities. I project a professional attitude while working with individuals at all organizational levels.
Overview
32
32
years of professional experience
Work History
Branch Administrator/Collection Specialist
Kelley Create
Billings, MT/Corp. Kent WA
01.2024 - 10.2024
- Collaborated with service manager,technicians, sales representatives locally and in other states, to develop strategic plans to support our clients from design, setup, order and delivery and on going maintenance and supply orders.
- Provide excellent customer service when dealing with clients, vendors, and all team members.
- Maintained confidentiality when working with collection issues and client information to prevent mishandling of data and potential breaches.
- Manage all calls to the branch. Collect accurate and detailed information to direct or dispatch to proper technicians or transfer to proper department. Resolve basic issues by understanding and learning the service you provide.
- Provide administrative support such as filing, scanning and copying. Order office supplies. Create spreadsheets, word documents, power point etc..
- Assist with scheduling and coordinating deliveries. Resolve all issues in a timely manner. Verify order details with customer and confirm order status, pricing and shipping details. Handle all order changes, cancellations, or discrepancies.
- Provide a pleasant, polite and understanding manner when speaking to clients about past due accounts. clearly stating the amount owed and the due date, while also actively listening to their concerns and offering potential solutions. Be accurate when entering payments into system.
- Receive all parts, supplies and equipment inventory. Manage all inventory to provide supplies to customers and technician's when fixing equipment. Contribute to the smooth operation of the warehouse by organizing inventory.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
Assistant Hospital Manager
Moore Lane Veterinary Hospital
Billings, MT
06.2022 - 09.2023
- Evaluated performance for the customer service department and the kennels department by writing reviews,phase training, corrective action and disciplinary coaching regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Provide a pleasant, polite and understanding manner when speaking to clients about past due accounts. clearly stating the amount owed and the due date, while also actively listening to their concerns and offering potential solutions.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Created annual goals, objectives and budgets to reduce overall facility cost.
Store Manager
Family Dollar
Lewistown, MT/ Watford City, ND
06.2018 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Warehouse/Photoshop Administrator
State of Oregon
Salem, OR
01.2014 - 12.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Roustabout/Administrative Assistant/Parts Manager
S/L Services
Sidney, MT
06.2010 - 06.2012
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Assisted roughnecks with tasks and supplied with equipment.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Dismantle and repair oilfield machinery, boilers, and steam engine parts, using hand and power tools.
- Maintain daily reports on propane, butane, gasoline and ISO, truck, and rail shipments.
- Plan and manage logistics for all parts entering and leaving gas plant.
Installation Technician/Office Manager
Landon Contracting
Kalispell, MT
08.2008 - 12.2009
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Business Owner/Office Manager
Omsberg Construction
Cut Bank, MT
03.2003 - 09.2006
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Executive Administrative Assistant
Hewlett Packard Enterprise
Vancouver, WA
07.1992 - 05.2001
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Supported four managers and fifteen individual contributors located in several geographical locations
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Organized and updated schedules for executives.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
Education
No Degree - Business
University of Greatfalls
Great Falls, MT09-2004
No Degree - Purchasing
Mt. Hood Community College
Gresham, OR09-1993
Skills
- Excellent customer and vendor relations
- Detail Oriented
- Project management and scheduling
- Excellent work ethic
- Extensive data entry
- 5 years Performing all aspects of warehouse maintenance
- 5 years Construction experience
- 5 Purchasing experience
- 10 years office administration including accounts receivable and payable
- Excellent time management skills
- Multitasking Abilities
- Dependable
- Strong team-builder
Timeline
Branch Administrator/Collection Specialist
Kelley Create
01.2024 - 10.2024
Assistant Hospital Manager
Moore Lane Veterinary Hospital
06.2022 - 09.2023
Store Manager
Family Dollar
06.2018 - 11.2021
Warehouse/Photoshop Administrator
State of Oregon
01.2014 - 12.2016
Roustabout/Administrative Assistant/Parts Manager
S/L Services
06.2010 - 06.2012
Installation Technician/Office Manager
Landon Contracting
08.2008 - 12.2009
Business Owner/Office Manager
Omsberg Construction
03.2003 - 09.2006
Executive Administrative Assistant
Hewlett Packard Enterprise
07.1992 - 05.2001
No Degree - Business
University of Greatfalls
No Degree - Purchasing
Mt. Hood Community College