Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Cabading

Lahaina,HI

Summary

Detailed Retail Store Manager striving to maintain a high FORBES 5 star standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration .

Overview

7
7
years of professional experience

Work History

Host

Sonz Steakhouse At Hyatt
08.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Retail Manager

Montage International
09.2016 - Current
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Education

No Degree -

University of San Jose-Recoletos
Philippines

Associate of Arts - Fashion Design

University of Hawaii Maui College
Kahului, HI

Skills

  • Customer Service
  • Merchandising Operations
  • Operations Oversight
  • Inventory Demand Forecasting
  • Process and Procedure Development

Timeline

Host

Sonz Steakhouse At Hyatt
08.2021 - Current

Retail Manager

Montage International
09.2016 - Current

No Degree -

University of San Jose-Recoletos

Associate of Arts - Fashion Design

University of Hawaii Maui College

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Karen Cabading