Karen Cabrera-Ramos
Fresno,CA
Summary
Bilingual English and Spanish Speaking Medical Assistant with a strong foundation in urgent care and internal medicine. Expertise in leading clinical staff, streamlining clinic operations, and enhancing patient care through effective training and workflow management. Experienced in vital signs, venipuncture, injections, and comprehensive EMR documentation.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant Tasks
SAMF Urgent Care
Fresno, California
04.2023 - Current
- Supervised clinical staff to ensure quality patient care
- Train new employees
- Assign daily duties
- Maintain clinic workflow
- Managed ordering of medical supplies for efficient operations
- Manage inventory
- Perform SPORE testing
- Participated in lead meetings to discuss clinic performance
- Aided in staffing efforts to ensure adequate coverage
- Facilitated resolution of patient concerns to improve experience
- Assisted providers in delivering high-quality patient care
- Ensure policy compliance
- Delivered direct patient care to support health outcomes
- Obtained vital signs to assess patient condition accurately
- Administer injections
- Perform EKGs
- Entered data into EMR to maintain comprehensive patient documentation
- Maintain OSHA/HIPAA standards
- Assist with clinic needs
- Assist staff with improvement needs
- Organized and replenished rooms and medication supplies for efficient access
- Checked expiration dates on medications and supplies for compliance
Medical Assistant
SAMF Urgent Care
Fresno, California
09.2022 - Current
- Perform venipuncture, injections, EKGs, and EMR documentation.
- Room patients, obtain vital signs, and update medical histories.
- Coordinated referrals and communicated with outside medical offices to ensure continuity of patient care.
- Managed phone calls, emails, faxes, and patient inquiries to enhance patient engagement and streamline communication.
- Supported clinic operations by delivering quality patient care and facilitating timely patient services.
Medical Assistant Extern
Dr. Gina Brar Internal Medicine
06.2022 - 08.2022
- Performed patient rooming, vital signs, and EMR documentation.
- Assisted with front office operations and patient scheduling.
- Prepared charts, filed records, and handled administrative tasks.
- Gained practical experience with EKG procedures.
CNA
Dycora Transitional Health
11.2018 - 05.2020
- Delivered compassionate care and assistance with daily living activities to enhance resident comfort and dignity.
- Monitored and documented resident conditions and behavioral changes to ensure timely interventions and continuity of care.
- Recorded vital signs and reported incidents to nursing staff.
- Supported dementia residents through tailored activities and maintained accurate charting to track progress and inform care plans.
Lead Front Office Receptionist
Dycora Transitional Health and Living
Fresno, California
11.2018 - 04.2020
- Coordinated front desk operations and streamlined patient check-ins to enhance overall service delivery.
- Scheduled appointments and maintained calendar for medical staff effectively.
- Guided front desk staff in daily tasks, improving service quality and team cohesion.
- Trained new receptionists on office procedures and customer service standards.
- Identified and addressed workflow inefficiencies to optimize office operations and improve patient experience.
- Managed front office issues to maintain smooth daily operations.
- Supported families in navigating paperwork and resolving their concerns efficiently.
- Guided patients in understanding services offered to meet their needs effectively.
- Collaborated with healthcare teams to streamline communication and operations daily.
- Maintained confidentiality of patient records in accordance with HIPAA guidelines.
Education
Medical Assisting -
UEI College
01-2022
High School Diploma -
Duncan Polytechnical High School
01-2018
Skills
- Patient Intake
- Vital Signs
- Venipuncture
- Injections
- EKG
- EMR Systems
- Medical Terminology
- Wound Care
- Infection Control
- Insurance Verification
- Inventory Control
- Front & Back Office Operations
- HIPAA Certified
- BLS/CPR Certified
- English
- Spanish
Timeline
Lead Medical Assistant Tasks
SAMF Urgent Care
04.2023 - Current
Medical Assistant
SAMF Urgent Care
09.2022 - Current
Medical Assistant Extern
Dr. Gina Brar Internal Medicine
06.2022 - 08.2022
Lead Front Office Receptionist
Dycora Transitional Health and Living
11.2018 - 04.2020
CNA
Dycora Transitional Health
11.2018 - 05.2020
Medical Assisting -
UEI College
High School Diploma -
Duncan Polytechnical High School