Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Carsey

Oregon City,OR

Summary

I am able to offer years of experience in several fields of customers related services plus management. I have been successful as a leader, but also Open and responsible to learning any new or unknown processes in the job that I would be doing. I’m a team player. I’m not afraid to ask question but I’m also not afraid to find the answers to other questions I might have before taking it to supervisors.

Overview

2011
2011
years of professional experience

Work History

Business Office Manager

Extendicare Skilled nursing and rehab facility
Saint Helens, Oregon
04.2008 - 07.2010
  • Managed office budget and ensured accurate financial records were kept.
  • Developed and implemented procedures to ensure effective control
  • Worked with families admitting new residence
  • Managed all monies coming into the facility
  • Banking
  • Manage personal accounts for all of our residents
  • Participated with all other employees of the facility to make our residence feel at home
  • .

Regional Manager of Medical Records

Kaiser Permanente Northwest
Clackamas, Oregon
09.2004 - 09.2009
  • Developed and implemented strategies to increase market share in the region.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Analyzed regional financial data to identify areas of growth opportunities.

Managed to staff of 45 SEIU union employees

Manage the integrity of the medical record while adding documents to the electronic medical record and keeping a staff working with the paper records, which were used for research and development

Wrote yearly evaluation reports on every employee

Trained employees in new procedures

Met with all other supervisors of the related departments. Including coding. Release of information. Transcription. And transportation

Guest Service Representative

Lion and the Rose Bed & Breakfast
Portland, Oregon, Oregon
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Answered all phone calls concerning booking reservations, event planning, concerns or complaints
  • Manage staff
  • Acted as associate innkeeper when owners were out of town

Education

Associate Degree in Business - All Subjects Related To Running A Business,

Columbia Business College
Portland, OR
05-1995

Skills

  • Employee management
  • Business procedures, and procedural writing
  • Training
  • Manager customer service call center
  • Expert phone work
  • Ability to search out and resolve issues in a timely manner
  • Organized

Timeline

Business Office Manager

Extendicare Skilled nursing and rehab facility
04.2008 - 07.2010

Regional Manager of Medical Records

Kaiser Permanente Northwest
09.2004 - 09.2009

Guest Service Representative

Lion and the Rose Bed & Breakfast

Associate Degree in Business - All Subjects Related To Running A Business,

Columbia Business College
Karen Carsey