Karen Castillo Hernandez
Garland,TX
Summary
Customer service professional with over 7 years of experience in understanding and addressing customer needs. Proven ability to complete projects on time while maintaining a flexible and goal-oriented approach. Detail-oriented with a strong focus on achieving results and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Team Associate
Jondon LLC
Garland, TX
05.2021 - Current
- Maintained clean and organized pickup area for efficient order retrieval by customers and teammates.
- Updated customers on order status, ensuring timely pickups.
- Assists outside field representatives with order placement and promptly responding to emails.
- Guide customers through product inquiries and provided store tours when necessary.
- Organized showroom displays to showcase new products effectively.
- Ensured store end caps remained stocked and visually appealing for shoppers.
- Processes orders, quotes prices, enters orders into the system, and provides order information to customers.
Warehouse Associate
Datascan
Carrollton, TX
07.2017 - 07.2020
- Executed shipping and receiving operations to maintain workflow efficiency.
- Packed orders promptly to meet customer demand.
- Unpacked inbound equipment and organized stock for future requisitions.
- Processed QR codes for inventory scanners to ensure accurate tracking.
Education
High School Diploma -
Thomas Jefferson High School
Texas05-2014
Skills
- Order processing
- Inventory management
- Payment processing
- Customer communication
- Visual merchandising
- Showroom organization
- Great communication skills
- Goal setting and achievement
Languages
Spanish
Professional
Timeline
Branch Team Associate
Jondon LLC
05.2021 - Current
Warehouse Associate
Datascan
07.2017 - 07.2020
High School Diploma -
Thomas Jefferson High School
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