Karen Castro
HOUSTON,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Customer Service Manager
The Taco Stand
HOUSTON, Tx
10.2024 - Current
- Managed guest service operations at The Taco Stand during busy dining hours.
- Trained crew members on POS, order entry, and cash handling procedures.
- Resolved customer concerns with calm, professional communication.
- Coordinated front counter workflow between hosts, cashiers, and kitchen staff.
- Enforced sanitation standards across dining room, counter, and service areas.
- Supported team members with menu knowledge and service expectations.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Customer Service Cashier
Salata Salad Bar
Houston, Texas
05.2017 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer concerns with calm, professional communication.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained crew members on POS, order entry, and cash handling procedures.
- Coordinated front counter workflow between hosts, cashiers, and kitchen staff.
- Supported team members with menu knowledge and service expectations.
- Managed guest service operations at The Taco Stand during busy dining hours.
Western Union Agent Cashier
Store Keeper
Houston, Texas
03.2023 - 11.2023
Education
Houston Can Academy
Houston, TXSkills
- Customer service
- Complaint resolution
- Order management
- POS systems
- Cash handling
- Team supervision
- Staff training
- Service coordination
- Labor management
- Shift scheduling
- Shipping, receiving, and warehousing
- Software proficiency
- Detail-oriented
- Problem solving
- Decision-making
- Conflict resolution
- Effective communication
- Team leadership
- Training and mentoring
- Negotiation skills
- Detail-oriented
- Team building and leadership
- Problem-solving
- MS Office expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Manager
The Taco Stand
10.2024 - Current
Western Union Agent Cashier
Store Keeper
03.2023 - 11.2023
Customer Service Cashier
Salata Salad Bar
05.2017 - 08.2024
Houston Can Academy