Karen Cervantes
Denver,CO
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Americas Best Contacts And Eyeclasses
12.2024 - Current
- Trained and mentored staff in customer service best practices to enhance patient satisfaction.
- Developed and implemented operational processes to streamline inventory management and reduce waste.
- Collaborated with management to establish sales goals and improve team performance through targeted training.
- Analyzed customer feedback and sales data to identify trends, driving adjustments in service offerings.
- Oversaw scheduling and daily operations, ensuring optimal staffing levels for peak times and efficiency.
- Facilitated regular team meetings to promote communication, resolve issues, and share operational updates.
- Led initiatives to improve store presentation standards, contributing to a more inviting customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Optician
Americas Best Contacts and Eyeglasses
09.2020 - 12.2021
- Retail sells, helping out patients chose glasses accordingly to their face, taking pupillary distances, Interacting with doctors if the patients had an issue, Giving contact classes.
Receptionist
Americas Best Contacts and Eyeglasses
10.2019 - 09.2020
- Greeting Patients, organizing front desk, leaving detailed voice messages about appointments made. Checking in and Creating a chart for patients. Getting manifest done by wrapping and checking in all the glasses orders.
Sales Associate
Tivoli Station
08.2019 - 10.2019
- Cleaning up and organizing books, cashing people out, helping students find the correct book.
Retail Sales Associate
BBB Fashion
08.2016 - 09.2019
- Greeting Customers, helping them find items, cashing out, making prices, organizing the store, cleaning, making conversation so the customer is satisfied.
Education
Associate's - Respiratory Therapy
Pima Medical Institute-Denver
Denver, CO10.2025
High school diploma - undefined
Abraham Lincoln High School
Denver, CO05.2019
Bachelor of Science - Criminology
Metropolitan State University of Denver
Denver, CO05-2027
Skills
- Retail Sales
- Sales
- Ophthalmology Experience
- Front Desk
- Insurance Verification
- Customer service
- Assisting Doctors
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
Accomplishments
- Achieved hitting KPI goal by conducting thorough eye exams and hit KPI goals with accuracy and efficiency.
Certification
- CPR
- September 2021 to September 2023
Languages
English - Fluent
Spanish - Fluent
Timeline
Assistant Manager
Americas Best Contacts And Eyeclasses
12.2024 - Current
Optician
Americas Best Contacts and Eyeglasses
09.2020 - 12.2021
Receptionist
Americas Best Contacts and Eyeglasses
10.2019 - 09.2020
Sales Associate
Tivoli Station
08.2019 - 10.2019
Retail Sales Associate
BBB Fashion
08.2016 - 09.2019
High school diploma - undefined
Abraham Lincoln High School
Associate's - Respiratory Therapy
Pima Medical Institute-Denver
Bachelor of Science - Criminology
Metropolitan State University of Denver
Additional Information
Current Manager Jack Oh at Americas Best Contacts and Eyeglasses.