Karen Chacon
Ogden,UT
Summary
Proven leader with a track record of enhancing customer loyalty at Bed Bath & Beyond Call Center, showcasing exceptional customer service and problem-solving skills. Expert in cash handling and managing high-stress situations, leading to increased efficiency and guest satisfaction. Demonstrates a strong work ethic and collaborative spirit, driving team success and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Treeo Senior Center
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Store Manager
USA Cash Services
10.2022 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
Bed Bath & Beyond Call Center
07.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nail Tech License - Nail Technician
Color My Nails School of Nail Technology
Midvale, UT08-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Languages
Spanish
Professional Working
Timeline
Server
Treeo Senior Center
08.2023 - 01.2024
Assistant Store Manager
USA Cash Services
10.2022 - 07.2023
Customer Service Representative
Bed Bath & Beyond Call Center
07.2020 - 07.2022
Nail Tech License - Nail Technician
Color My Nails School of Nail Technology
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