Karen Chapa
Hampton Bays,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Meeting House Lane Medical Practice
Southampton, NY
11.2025 - 01.2026
- Greeted and assisted patients, ensuring efficient check-in and appointment scheduling processes.
- Managed multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained accurate patient records within electronic health record (EHR) systems for seamless access.
- Coordinated with medical staff to streamline patient flow and reduce wait times effectively.
Guest Service Agent
The Roundtree
Amagansett, NY
06.2023 - 09.2025
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
Cashier
LLC Diner
Amagansett, NY
06.2022 - 09.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
LLC Diner
Amagansett, NY
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Business Administration
Souther New Hampshire University
Manchester, NH06-2027
High School Diploma -
East Hampton High School
East Hampton, NY06-2022
Skills
- Guest communication
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- Team building and supervision
- Customer service
- Time management
- Scheduling
- Front office management
Accomplishments
- Supervised team of 6 staff members.
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Front Desk Receptionist
Meeting House Lane Medical Practice
11.2025 - 01.2026
Guest Service Agent
The Roundtree
06.2023 - 09.2025
Cashier
LLC Diner
06.2022 - 09.2022
Cashier
LLC Diner
06.2021 - 09.2021
High School Diploma -
East Hampton High School
Associate of Science - Business Administration
Souther New Hampshire University