AMANDA CANNY
Gowrie,IA
Summary
Dynamic customer service professional with experience in front desk operations and caregiving. Expertise in managing guest relations, ensuring operational efficiency, and providing compassionate support, fostering positive experiences across various service environments.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Cobblestone Hotel and Suites
Jefferson, IA
02.2026 - 07.2026
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Created a positive first impression for customers visiting the establishment. and made them feel welcome.
- Handled guest requests and concerns promptly to ensure satisfaction.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Coordinated room reservations and ensured booking system accuracy, facilitating smooth check-in process.
- Collaborated with housekeeping to ensure room readiness before guest arrivals.
- Organized and maintained front desk supplies and materials for daily operations.
- Provided local area information to guests, enhancing their stay experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed customer complaints efficiently, ensuring satisfaction and adherence to established protocols.
Private Caregiver
Gary Kuhn
Gowrie, Iowa
01.2025 - 08.2025
- Managed medication schedules, ensuring timely administration of prescriptions.
- Assisted client with daily activities including personal care and hygiene. Assisted client Assisted client Assisted client with personal needs from exercise to bathing and personal grooming.
- Monitored health conditions and promptly reported changes to healthcare professionals, ensuring timely interventions.
- Provided companionship and emotional support to enhance client well-being.
- Cultivated strong, trusting rapport with client, enhancing quality of care and comfort.
- Facilitated communication with family members to keep them informed of client needs and progress.
- Coordinated transportation for appointments and social outings efficiently.
- Maintained clean, safe living environments for clients.
Office Assistant/Medical Records
Twin Cities Physicians
Golden Valley, MN
08.2020 - 03.2024
- Fulfilled provider, insurance, and hospice records requests efficiently using EPIC, MIIC, Excel, Doc Hub, and Google Groups.
- Maintained patient records and ensured confidentiality of information.
- Coordinated communication among staff and medical professionals to streamline processes.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided support in setting up EMR access, fixing fax errors, and organizing incoming documents.
- Directed incoming calls to appropriate personnel, facilitating efficient inquiry resolution. and directed inquiries to appropriate personnel.
Starbucks Barista
Starbucks
Cambridge, MN
01.2014 - 12.2020
- Full-time shift supervisor, trainer, and coffee master.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided excellent customer service by engaging with customers and addressing inquiries.
- Directed team operations and coached partners to create exceptional customer experiences.
- Trained new baristas on beverage preparation and customer service protocols.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed inventory, orders, and cash with precision.
- Promoted seasonal beverages and specials, driving customer engagement and increasing sales.
Admin Assistant & Receptionist
Spec 7 Group
Ham Lake, MN
04.2020 - 07.2020
- Handled incoming calls and directed inquiries to ensure timely responses from appropriate departments.
- Composed letters, memos, reports, emails, presentations and other written correspondence for management staff.
- Typed up handwritten bids for client review, ensuring clarity and professionalism in presentation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed QuickBooks for accurate invoicing and efficient payment tracking.
Med Tech/Lead Caregiver
Sunrise Senior Living
Golden Valley, MN
01.2013 - 12.2015
- Collaborated with nursing staff to create and implement individualized care plans, enhancing resident outcomes.
- Educated residents and families on health management and wellness practices, supporting adherence to individualized care plans.
- Administered medications according to physician orders and facility policies.
- Documented patient observations and communicated critical information to incoming staff, ensuring continuity of care.
- Provided individualized support and companionship to residents in a memory care setting.
- Maintained cleanliness and organization of medical equipment and supplies.
Personal Care Assistant
Accra Care
Hopkins, MN
01.2011 - 12.2013
- Supported special needs children in daily living activities and personal care routines, fostering their overall well-being.
- Promoted client independence by guiding development of self-care skills like meal preparation and personal hygiene tasks.
- Ensured safety of clients by monitoring their environment and responding promptly to any emergency situations that may arise.
- Administered medications according to the prescribed schedule.
- Facilitated transportation for clients to appointments, ensuring timely access to necessary services.
- Communicated with family members of any observations or concerns
Skills
- Front desk operations
- Reservation management
- Guest services
- Customer service
- Guest communication
- Multi-line phone systems
- Time Management
- Medical office experience
- Medical Records Management
- Medical and medication terminology
- Problem-solving skills
- Effective communication
- Interpersonal communication
Timeline
Front Desk Receptionist
Cobblestone Hotel and Suites
02.2026 - 07.2026
Private Caregiver
Gary Kuhn
01.2025 - 08.2025
Office Assistant/Medical Records
Twin Cities Physicians
08.2020 - 03.2024
Admin Assistant & Receptionist
Spec 7 Group
04.2020 - 07.2020
Starbucks Barista
Starbucks
01.2014 - 12.2020
Med Tech/Lead Caregiver
Sunrise Senior Living
01.2013 - 12.2015
Personal Care Assistant
Accra Care
01.2011 - 12.2013