Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Chapman Parrish

Antioch,CA

Summary

Proven track record in enhancing customer satisfaction and maintaining high-quality standards across various roles, notably at Synthetic Industries/Shaw Industries. Excelled in inventory management and customer service, demonstrating keen attention to detail and effective teamwork. Achieved significant improvements in product quality and store cleanliness, leveraging skills in communication and workplace safety.

Overview

23
23
years of professional experience

Work History

Grocery Clerk

Maxwell Groceries
04.2024 - Current
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.

EVS Technician Customer Service

Colusa Casino Resort
10.2020 - 11.2022
  • Maintained the highest standards to ensure the quality and cleanliness in the casino, grounds, public areas, offices and other required areas. This includes all aspects of floor care.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Kept building spaces premises clean inside and outside.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.

Stocking Clerk

Dollar General
07.2019 - 10.2020
  • Checked and pulled defective or expired products from shelves.
  • Completed physical inventory counts each month.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Conducted inventory and restocked items throughout day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Quality Control Inspector

Synthetic Industries/Shaw Industries
12.2001 - 08.2018
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Textile Weaver

Synthetic Industries/Shaw Industries
06.2001 - 11.2001
  • Optimized inventory management by effectively tracking material usage during the weaving process.
  • Attended industry conferences and workshops, staying updated on emerging trends in textiles and weaving technology advancements.
  • Threaded yarn, thread and fabric through guides, needles and rollers of loom machines.
  • Examined looms to determine causes of loom stoppage such as warp filling, harness breaks or mechanical defects.

Education

Associate of Science - Botany

University of Santa Cruz
Santa Cruz, CA
05.1984

Skills

  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Product stocking
  • Workplace Safety
  • Customer service-focused
  • Store maintenance

Timeline

Grocery Clerk

Maxwell Groceries
04.2024 - Current

EVS Technician Customer Service

Colusa Casino Resort
10.2020 - 11.2022

Stocking Clerk

Dollar General
07.2019 - 10.2020

Quality Control Inspector

Synthetic Industries/Shaw Industries
12.2001 - 08.2018

Textile Weaver

Synthetic Industries/Shaw Industries
06.2001 - 11.2001

Associate of Science - Botany

University of Santa Cruz

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Karen Chapman Parrish