KAREN CHARLIER

PROCESSED ALL SURGICAL AUTHORIZATIONS FOR BUSY ORTHOPEDIC OFFICE.

FOLLOWED UP ON ALL PENDING AND DENIED CASES BY SUPPLYING ADDITIONAL INFORMATION OR SETTING UP PEER TO PEER CALLS WITH THE PROVIDERS. ATTENDED WEEKLY SURGICAL MEETINGS TO STEAMLINE WORKFLOW EFFICIANCY AND MAKE SUGGESTIONS. WHEN APPROPRIATE COMMUNICATED WITH PATIENTS ON THE STATUS OF SURGICAL AUTHORIZATION. ANSWERED BILLING OFFICE PHONE LINE AND RESPONDED TO PATIENTS QUESTIONS. ESCALATED PATIENT COMPLAINTS TO MANAGER IF RESOLUTION IS OUT OF MY SCOPE. WORKED WITH MEDENT EMC SYSTEM. DID ANY ADDITIONAL TASKS ASSIGNED.