Karen Cody
Raleigh,NC
Summary
Insurance Professional with expertise in Marketing, Agency Management, and Underwriting. Team-oriented with success in building relationships with brokers and agents to achieve business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Executive/Risk Management
Sentinel Risk Advisors, LLC
2021.01 - Current
- Train, mentor, and assist with continuing development of Producers and Account Support staff
- Confer with new and existing clients to review and evaluate their insurance programs for potential coverage deficiencies, omissions, or duplications, based on their exposures and risk tolerances
- Provide technical support in designing new and renewal insurance programs for Clients and assist in terms negotiations and placement
- Review Client contracts for compliance with current Risk Management Program’s terms and conditions and make recommendations to program terms if needed
- Research, educate, and present information regarding forms, terms, coverage interpretations, emerging issues, rates, and industry trends to Teammates and Clients
- Serve as a liaison between Teammates, Clients, and Carriers to facilitate analysis, education, communication, and workflow for efficient and effective Risk Management Program design and implementation
- Develop and manage new and existing Carrier relationships for fit, production, and profitability
- Create Thought Leadership material on current and emerging industry related topics to distribute to clients and prospects
- Perform Account Audits for coverage errors or omissions and best practices compliance
Senior Business Development Specialist
FCCI Insurance Group
2013.11 - 2021.03
- Manage a $17.5 million book of commercial middle-market insurance business for profitability, retention, and growth
- Solicit and evaluate accounts and work with Underwriting team, Risk Control, Agents, and Insureds to underwrite accounts and negotiate coverage terms
- Act as a liaison between Company and Agency to facilitate communication, production, and profitable partnerships
- Create, implement, monitor, and adjust Agency and Territory production and profitability plans
- Exceed $3.5 Million annual territory production goal, while maintaining profitability
- Educate and train Agents and Insureds on Company systems, procedures, and appetite
- Evaluate potential Agency partners and handle the appointment process
- Research potential new Agency Appointments for viability, profitability, and long-term relationship potential
- Implement and monitor rehabilitation plans for non-productive agencies and manage Agency terminations
- Facilitate communication to resolve conflicts and solidify the relationships among Insured, Agency, and Company.
Territory Manager
Berkley Mid-Atlantic Group
2005.12 - 2013.11
- Responsible for new business production, retention, and profitability for a $22 Million NC territory
- Develop, maintain, and re-establish Agency relationships
- Communicate Company operating plans to agents
- Work in tandem with Agencies and various Company departments to coordinate communication and activities
- Manage Agency appointments or terminations
- Coordinate Company reviews of agency growth and profitability performance
- Create and execute performance improvement plans for under-performing Agencies and production incentives for growing profitable Agency relationships
- Train Agencies on rating systems and portal usage
- Create and deliver marketing and training presentations
- New business underwriting for under-performing and newly appointed Agencies
- Deliver proposal presentations to Agencies and Insureds
- Monitor renewal retention and pricing.
Senior Commercial Umbrella Underwriter
Ohio Casualty Group
- Market and Underwrite a $5 million territory of commercial umbrella and excess liability products to Agents, Brokers, and Wholesalers
- Analyze accounts to evaluate, classify and price risks
- Negotiate terms with Distributors and design programs with appropriate coverage forms and exclusions
- Defend and document underwriting decisions
- Monitor account performance and re-underwrite poorly performing books of business while also improving Agency services and communications
- Make presentations at Company/Agency group meetings
- Visit key Distributors to build new business production and improve account retention
- Monitor Distributor performance and recommend new agency appointments and terminations
- Analyze competitor coverage, pricing, and service
- Assist with streamlining workflow, while maintaining documentation integrity.
Commercial Multi-Line Underwriter
Ohio Casualty Group/Great American Insurance
- Underwriting and marketing for a profitable book of multi-line business for my territory
- Communicate with Agents about Company product offerings and pricing
- Create marketing presentations at statewide agency meetings
- Develop marketing plans for my territory and make 20 agency visits yearly and 12 monthly agency sales calls
- Exceed quality and timeliness guidelines for policy and endorsement issuance and documentation
- Assist with product and rate reviews to create underwriting guidelines and pricing.
Education
MBA -
Meredith College
BA Economics & BA Industrial Relations -
UNC-Chapel Hill
Skills
- Data Interpretation
- Business Development
- Problem-Solving
- Terms negotiation
- Risk Management
- Analytical Thinking
- Effective Communication
- Interpersonal Skills
- Client Relationship Building
- Team Collaboration
Certification
CIC
CRIS
MLIS
NC Agents Property & Casualty License
Timeline
Account Executive/Risk Management
Sentinel Risk Advisors, LLC
2021.01 - Current
Senior Business Development Specialist
FCCI Insurance Group
2013.11 - 2021.03
Territory Manager
Berkley Mid-Atlantic Group
2005.12 - 2013.11
Senior Commercial Umbrella Underwriter
Ohio Casualty Group
Commercial Multi-Line Underwriter
Ohio Casualty Group/Great American Insurance
MBA -
Meredith College
BA Economics & BA Industrial Relations -
UNC-Chapel Hill
CIC
CRIS
MLIS
NC Agents Property & Casualty License
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