Karen Coleman
West Haven,CT
Summary
Motivated professional considered talented leader and driven problem solver. Brings 28 years of experience in Housing/Property Manager. Focus on satisfying tenants and maintaining high occupancy rates as well as rent collections. Versatile Housing Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
28
28
years of professional experience
Work History
Housing Manager
Elm City Communities
New Haven, CT
11.1995 - 12.2023
- Coordinated with contractors for repairs, renovations and maintenance projects.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Organized interviews with prospective tenants and determined eligibility for housing community.
- Organized and scheduled regular inspections of all units in the building.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Conducted periodic reviews of tenant performance to ensure timely payments of rent and adherence to rules and regulations.
- Resolved tenant disputes through mediation or arbitration when necessary.
- Ensured compliance with relevant laws, regulations and company policies concerning housing operations.
- Investigated suspicious activity within properties managed by the organization.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Prepared monthly reports highlighting key metrics such as occupancy rates or delinquency rates.
- Managed relationships with tenants, landlords, property owners and other stakeholders in the housing industry.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Collaborated with local community organizations to identify resources available to tenants.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Obtained quotes from contractors for repair work to maintain property.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Prepared detailed budgets and financial reports for properties.
- Met with committees to discuss and resolve legal and environmental issues.
Education
Bachelor of Science - Business Administration And Management
Albertus Magnus College
New Haven, CT05-2007
High School Diploma -
Platt Regional Vocational School
Milford, CT06-1988
Skills
- Rent Collection
- Budgeting and Financial Management
- Marketing and Advertising
- Maintenance Coordination
- Fair Housing Laws Knowledge
- Property Management
- Negotiation
- Repair Planning
- Office Staffing
- Dispute Handling
- Vacancy Marketing
- Complaints Investigation
- Tenant Relations
- Violation Resolution
- Codes Compliance
- Payment Collection
- Contract Negotiation
- Grounds and Facility Inspection
- Adaptability and Flexibility
- Clear Communication
- Analytical Thinking
- Written Communication
- Decision-Making
- Reliability
- Problem-Solving
- Administrative Leadership
- Teamwork and Collaboration
- Multitasking
- Customer Relations
- Multi-Family Property Management
- Budget Preparation
- Organizational Skills
References
References available upon request.
Timeline
Housing Manager
Elm City Communities
11.1995 - 12.2023
Bachelor of Science - Business Administration And Management
Albertus Magnus College
High School Diploma -
Platt Regional Vocational School
Similar Profiles
LAKEYA MOYELAKEYA MOYE
Resident Service Coordinator at Elm City Communities / Housing Authority of New HavenResident Service Coordinator at Elm City Communities / Housing Authority of New Haven
Nicholas McMenamyNicholas McMenamy
Lifeguard at City of Little Elm - The CoveLifeguard at City of Little Elm - The Cove
Erika LibrettiErika Libretti
Assistant Manager at Elm City MarketAssistant Manager at Elm City Market
Jhoel LucianoJhoel Luciano
Showroom Assistant at Jordan’s FurnitureShowroom Assistant at Jordan’s Furniture
Debra ReynoldsDebra Reynolds
Seasonal Sales Associate at Macys Department StoreSeasonal Sales Associate at Macys Department Store