Karen Confer
Jersey Shore,Pennsylvania
Summary
Dynamic customer service professional with proven reliability and a strong focus on customer satisfaction at PLCB. Expert in processing transactions and resolving complaints, fostering loyalty and enhancing the shopping experience. Known for patience and composure, consistently delivering exceptional service while managing cash operations efficiently.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
PLCB
02.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain efficient operations.
- Managed cash register, ensuring accurate cash handling and balancing at end of shifts.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Shipping and Receiving Clerk
Delta Galil USA
10.1986 - 02.2021
- Coordinated shipping and receiving activities to ensure timely inventory flow.
- Inspected incoming shipments for accuracy and quality compliance.
- Managed inventory records using warehouse management systems effectively.
- Collaborated with team members to streamline logistics processes.
- Maintained organized storage areas for easy access and retrieval.
- Assisted in training new staff on safety protocols and operational procedures.
- Resolved discrepancies in shipments through effective communication with suppliers.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Organized materials into appropriate storage areas based on product type or size.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Obtained required documentation to process shipments and support movement.
- Prepared documentation to track and report on damaged or missing items.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
High School Diploma - Business Accountancy
Jersey Shore Sr High
Jersey ShoreSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Certification
Basic And intermittent wine tasting
Timeline
Customer Service Cashier
PLCB
02.2021 - Current
Shipping and Receiving Clerk
Delta Galil USA
10.1986 - 02.2021
High School Diploma - Business Accountancy
Jersey Shore Sr High