Karen Cortes-Arroyo
Garner,NC
Summary
Dynamic professional with a proven track record at Dynasty Concrete LLC, excelling in logistics management and customer service. Leveraged decision-making and staff management skills to enhance operations, achieving consistent financial targets and boosting customer satisfaction. Skilled in negotiation and marketing, adept at fostering strong supplier relationships and driving sales growth. Fluent in Spanish, committed to operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Operations
Dynasty Concrete LLC
Raleigh, NC
03.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed purchasing, sales, marketing and customer account operations efficiently.
School Bus Driver
Student Transportation of America, STA
Raleigh, NC
06.2023 - 11.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
Retail Event Marketer
Leaf Filter
Mooresville, NC
01.2023 - 03.2023
- Generated leads for sales teams by designing engaging exhibits and interactive experiences at events.
- Analyzed post-event data to identify areas for improvement, leading to stronger performance in future events.
Sales Consultant Representative
AT&T Mobility
Garner, NC
08.2021 - 02.2022
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Youth Counselor
YMCA Child Development Center
Raleigh, NC
10.2020 - 02.2021
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management. You
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Provided crisis intervention and emotional support to youth.
Education
Garner Magnet High School
Garner, NC2020
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Operations Oversight
- Employee Motivation
- Problem-Solving
- Invoice Processing
- FLUENT IN Spanish
- Sales background
- Negotiation
- Marketing
- Business Administration
Certification
Manicurist liscence
Languages
Spanish
Native or Bilingual
Timeline
School Bus Driver
Student Transportation of America, STA
06.2023 - 11.2023
Retail Event Marketer
Leaf Filter
01.2023 - 03.2023
Manager of Operations
Dynasty Concrete LLC
03.2022 - Current
Sales Consultant Representative
AT&T Mobility
08.2021 - 02.2022
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 02.2022
Youth Counselor
YMCA Child Development Center
10.2020 - 02.2021
Garner Magnet High School