Dedicate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
SECRETARY
COSS BROS TRUCKING INC
San Diego, CA
04.2023 - Current
Scheduled appointments and conducted follow-up calls to brokers.
Handled daily scheduling tasks and provided administrative support for entire trucking department.
Provided clerical support to company employees by copying, scanning, and filing documents.
Answered multi-line phone system and enthusiastically.
Updated spreadsheets and databases to track, analyze, and report on trucking performance.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
General Manager
Money Services Businesses
9961 VALLEY BLVD SUITE A
01.2021 - 06.2024
Responded to customer requests for services, and company information.
Processed customer service orders promptly to increase customer satisfaction.
Communicated with management when customer issues escalated and worked to find resolutions.
Identified and responded to customer requests and concerns through email, online chat, and phone for both English and spanish-speaking customers.
Kept orderly and accurate accounting records by monitoring sales documentation.