Karen Craft
Lafayette,IN
Summary
Dynamic barista and shift supervisor at Starbucks with a proven track record in employee training and exceptional customer service. Adept at optimizing team productivity and ensuring customer satisfaction through menu expertise and efficient cash handling. Recognized for fostering a collaborative environment while maintaining high food safety standards.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Virginia Beach, VA
12.2024 - Current
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Waitress
press 626 wine bar
Norfolk, VA
01.2024 - 12.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Waitress/Line Cook
Toast
Norfolk, VA
11.2022 - 03.2024
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Barista/Shift Supervisor
Starbucks
Norfolk, VA
10.2020 - 10.2022
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ordered and received supplies to restock beverage items.
- Bridge communication between the store manager and the baristas.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC08-2021
Skills
- Customer service
- Employee training
- Menu knowledge
- Time management
- Team collaboration
- Speedy and efficient
- Cash handling
Timeline
Barista
Starbucks
12.2024 - Current
Waitress
press 626 wine bar
01.2024 - 12.2024
Waitress/Line Cook
Toast
11.2022 - 03.2024
Barista/Shift Supervisor
Starbucks
10.2020 - 10.2022
High School Diploma -
Berkeley High School