Karen Cross
Hartland,ME
Summary
Proven Customer Service Representative at Dunkin Donuts & Baskin Robbins, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Skilled in active listening, effectively managed high-stress situations, significantly improving customer satisfaction. Demonstrates a strong blend of analytical and interpersonal skills, driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dunkin Donuts & Baskin Robbins
09.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Child Care
Goffstown High School
Goffstown, NH06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Dunkin Donuts & Baskin Robbins
09.2023 - 04.2024
Diploma - Child Care
Goffstown High School
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