KAREN D'ANDREA
Maple Heights,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service, restaurant management, and team leadership. Proven ability to enhance guest satisfaction through strong interpersonal skills and a commitment to high-quality food and beverage service. Demonstrated success in fostering a welcoming atmosphere while ensuring prompt attention to customer needs, contributing significantly to overall customer loyalty and restaurant success. Seeking to leverage expertise in a well-established company to elevate the dining experience further.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
Seven Hills, OH
09.2024 - Current
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Basic math skills for handling cash and processing payments
- Flexibility to work various shifts, including evenings, weekends, and holidays
- A positive attitude and a passion for providing excellent customer service
Server/Manager Assistant
The Melting Pot
01.2015 - 12.2019
- Company Overview: Fondue done the American way
- A fun and interactive way of eating and cooking
- Gave guest the perfect night out
- Did prep work, cleaning and other regular restaurant duties were handled daily
- Fondue done the American way
- A fun and interactive way of eating and cooking
- Gave guest the perfect night out
Office Clerk
ABC Laser USA Inc.
01.2007 - 12.2012
- Experience in administrative support and office management
- Proficient in managing schedules, coordinating meetings, and handling correspondence
- Skilled in maintaining organized filing systems and ensuring efficient office operations
- Adept at utilizing various software applications to assist with data entry, report generation, and communication
- Committed to providing excellent support to team members and contributing to a productive work environment
Server
The Cheesecake Factory
01.2008 - 12.2011
- Handled large parties and well over 50 guests at one period of time
- Handled currency, credit cards and paperwork on every shift
- Scored a perfect 117, on a Secret Shopping test
- Later scored a 112 on the same test
Education
Graduate Certificate - Business Office Administration
Advanced Career Training
Atlanta, GA05-2007
Skills
- Exceptional customer service
- Positive and professional
- Check payment processing
- Leadership & Great Team member
- Performance improvement
- Complaint resolution
- Scheduling
- Tactful and diplomatic
- Data entry
- High-energy attitude
- Shipping and receiving
- Training development aptitude
- Microsoft PowerPoint
Certification
- Business Office Administration, 08/01/07, Present
- Driver's License
Timeline
Server
Longhorn Steakhouse
09.2024 - Current
Server/Manager Assistant
The Melting Pot
01.2015 - 12.2019
Server
The Cheesecake Factory
01.2008 - 12.2011
Office Clerk
ABC Laser USA Inc.
01.2007 - 12.2012
Graduate Certificate - Business Office Administration
Advanced Career Training
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