Karen Darnell
Columbia,KY
Summary
Lead Certified Pharmacy Technician skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Skilled and experienced in coordinating between prescribers, insurance companies and customers to resolve problems and ensure accurate prescription fills. Strong customer service and leadership skills. Very proficient in organization and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
CertaCare Pharmacy
Columbia, KY
03.2008 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
High School Diploma -
Adair County High School
Columbia, KY05-1996
Skills
- Proper Labeling Procedures
- Drug Inventory Control
- Problem-Solving Skills
- Point of Sale Systems Proficiency
- Pharmacy Operations
- Pharmaceutical Calculations
- Prescription Verification
- Filling Prescriptions
- Workflow Optimization
- Medication Dispensing
- HIPAA Regulations
- Calm Under Pressure
- Organizational Skills
- Excellent Communication
References
References available upon request.
Timeline
Certified Pharmacy Technician
CertaCare Pharmacy
03.2008 - Current
High School Diploma -
Adair County High School
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