karen daugherty
Cashier And Sales
North Chesterfield,VA
Summary
Dynamic retail professional with proven expertise at Lowe's, excelling in customer service and cash handling. Recognized for enhancing store sales through effective merchandising and product recommendations. Demonstrated strong work ethic and integrity while training new staff and resolving customer issues, contributing to improved satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Cashier and Sales
Petsmart
Midland, Texas
07.2008 - 12.2010
- Processed customer transactions efficiently and accurately, ensuring a seamless checkout experience.
- Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
- Handled cash management duties, including balancing registers and reconciling daily sales reports.
- Trained new staff on register operations and customer service best practices to enhance team performance.
Cashier/ Sales I Feel Like
Lowe's
Lafayette, Louisiana
03.2005 - 09.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash handling procedures and balanced cash drawers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented promotional displays, increasing visibility of featured products.
- Trained new cashiers on register operation and customer service protocols.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier and Sales
Home Depot
Lafayette, Louisiana
02.2002 - 03.2004
- Implemented process improvements in the checkout area to reduce wait times for customers.
- Collaborated with team members to achieve store goals, enhancing overall operational efficiency.
- Managed inventory levels at checkout stations, ensuring product availability and minimizing stockouts.
- Provided exceptional customer service by addressing concerns promptly and professionally, fostering loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Hairdresser
Main Event
El paso, Texas
05.1994 - 08.1997
- Delivered exceptional haircuts and styling services, ensuring client satisfaction and retention.
- Educated clients on hair care techniques and product usage for optimal results.
- Trained junior staff on best practices in cutting, coloring, and customer service.
- Maintained a clean and organized workstation, adhering to health and safety standards.
Education
High School Diploma -
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Liquor regulations and compliance
Expense tracking
Sales techniques mastery
Payment posting
Identification checks
Loss prevention
Records maintenance
Fraud prevention awareness
Reports and documents
Order verification
Point-of-sale system operation
Purchase assistance
Point of sale operation
Returns processing
Drawer balancing
Product recommendations
Retail merchandising
Daily reporting
Sales expertise
Decision making aptitude
Order packaging
Inventory control
Currency counting
Inventory management
Attention to detail
ID verification
Refund handling
Cash drawer balancing
Merchandise restocking
Cash handling expertise
Cash register systems
Cash management
Cash register operation
Professionalism and courtesy
Order taking
Customer relations
Cash handling and management
Timeline
Cashier and Sales - Petsmart
07.2008 - 12.2010
Cashier/ Sales I Feel Like - Lowe's
03.2005 - 09.2007
Cashier and Sales - Home Depot
02.2002 - 03.2004
Hairdresser - Main Event
05.1994 - 08.1997
Central Catholic - High School Diploma,