Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karen De La Cruz

Kingwood,TX

Summary

Customer-focused professional with experience in hospitality, sales, and insurance. Skilled in customer service, upselling, and handling transactions accurately in fast-paced environments. Strong communicator focused on client satisfaction and relationship building.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Salesperson food and beverage

JW Marriott
Houston, Texas
01.2021 - Current

• Delivered high-quality customer service in a fast-paced hospitality environment.

• Recommended beverages, including alcoholic options, based on guest preferences.

• Enhanced guest experience through personalized service and product knowledge.

• Ensured compliance with alcohol service laws and responsible serving standards.

• Processed orders and transactions accurately using POS systems.

• Maintained cleanliness and organization of service areas.

• Supported sales through upselling and promotion of premium items.

• Built strong guest relationships to encourage repeat business.

Insurance agent specialist

Metlife
Mexico, MX
01.2011 - 09.2019

• Generated new business through inbound and outbound sales efforts.
• Identified customer needs and provided tailored insurance solutions.
• Explained policy features, benefits, and pricing clearly to clients.
• Guided customers through applications, enrollment, and policy requirements.
• Built and maintained strong client relationships for retention and renewals.
• Consistently met or exceeded sales targets.
• Followed compliance guidelines and maintained accurate customer records.
• Handled objections and converted leads into active policies.

Education

Clear Creek High School
Houston, TX

International Business Management

UVM
Reynosa Tamaulipas , MX

Skills

Sales and Upselling
Customer Service Excellence
Client Relationship Management
Communication Skills
Problem Solving and Conflict Resolution
Product Knowledge and Recommendations
POS Systems and Cash Handling
Transaction Accuracy
Compliance and Procedures
Time Management and Multitasking
Customer Retention and Loyalty
Attention to Detail
Team Collaboration
Sales Closing and Objection Handling

Languages

Spanish
Native/ Bilingual

Certification

• TABC Certification (Texas Alcoholic Beverage Commission) – required in Texas to legally serve or sell alcohol.
• TIPS Certification (Training for Intervention Procedures) – responsible alcohol service and age verification training.
• ServSafe Alcohol Certification – national certification focused on safe and responsible alcohol service.
• BARSmarts Certification – advanced training in bartending techniques and beverage knowledge.
• Mixology Certification – courses in cocktail preparation, recipes, and presentation.
• Food Handler Certification – required in many states for safe food and beverage handling.

.HM hospitality

Timeline

Salesperson food and beverage

JW Marriott
01.2021 - Current

Insurance agent specialist

Metlife
01.2011 - 09.2019

Clear Creek High School

International Business Management

UVM
Karen De La Cruz