Karen Dellinger
Statesville,NC
Summary
Detail-oriented professional with expertise in dispatch operations and customer relationship management. Proficient in dispatch software and data entry, ensuring precise documentation and optimized scheduling for improved service delivery. Proven track record of enhancing operational efficiency and customer satisfaction through effective communication and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Dispatcher and Billing
Coldiron Companies
Statesville, North Carolina
07.2022 - 07.2025
- Coordinated transportation schedules to ensure timely truck deliveries.
- Assigned drivers to loads for daily and weekly deliveries.
- Managed high volume of phone calls while maintaining precise data entry.
- Scheduled loads based on priority delivery requirements.
- Oversaw billing processes and managed driver compensation efficiently.
- Verified truck check-ins for accuracy and prepared dispatch documentation.
Document Coordinator
Freedom Mortgage Corporation
09.2020 - 05.2022
- Reviewed incoming documents for accuracy and completeness per company standards.
- Maintained current knowledge of industry regulations impacting document handling procedures.
- Performed data entry into document management systems to ensure accurate information.
- Communicated status updates on requested documentation to customers effectively.
Bakery Clerk
Publix
Statesville, North Carolina
04.2020 - 09.2020
- Delivered exceptional customer service, guiding customers in selecting baked goods and addressing inquiries.
- Maintained inventory by restocking shelves and organizing products efficiently.
- Monitored product freshness, ensuring removal of expired items regularly.
- Adhered to food safety standards during all food preparation and handling processes.
- Ensured cleanliness of bakery area through consistent sweeping, counter wiping, and restocking.
- Packaged bakery items for customer convenience in boxes and bags.
- Checked expiration dates on all items to guarantee freshness of products sold.
- Utilized bakery equipment, including bread slicers, to meet high-volume operational demands.
Sales Associate
Kohl's
Hickory, North Carolina
10.2019 - 09.2020
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Addressed customer inquiries and resolved issues in a timely manner.
- Delivered exceptional customer service through friendly greetings and attentive assistance.
- Conducted cashier duties including payment acceptance, receipt issuance, and change calculation.
- Built strong relationships with peers and management to enhance team collaboration.
- Managed returns, exchanges, and refunds following company policies.
- Executed merchandising tasks, display maintenance, and housekeeping to maintain organized sales areas.
- Handled online orders by shopping, packing, and shipping products effectively.
Life Insurance Agent
WoodmenLife
Omaha, Nebraska
03.2019 - 03.2020
- Educated clients on life insurance options and benefits to enhance decision-making.
- Developed personalized insurance plans aligned with client needs and financial goals.
- Assisted clients in completing insurance applications and necessary documentation for timely processing.
- Obtained underwriting approval by accurately completing coverage applications.
- Prepared quotes tailored to prospective customers’ individual requirements.
- Attended educational seminars and conferences to remain informed on industry trends.
- Engaged clients in discussions regarding annuity options to broaden investment portfolios.
- Provided personalized service through various communication channels, ensuring client satisfaction.
Sr Loan Processor
Eagle Home Mortgage, LLC
Charlotte, North Carolina
06.2018 - 03.2019
- Processed loan applications using advanced mortgage software to ensure efficiency.
- Reviewed financial documents for compliance with lending regulations and guidelines.
- Coordinated with clients to gather necessary information and address inquiries efficiently.
- Analyzed income documentation to assess borrower repayment capability.
- Managed timely processing of loan documents to meet closing deadlines.
- Collaborated with underwriters during the final approval review process.
- Validated credit reports for accuracy before approving loans.
- Evaluated appraisals for correctness prior to underwriting decisions.
Jr Underwriter
Goodmortgage
Charlotte, North Carolina
07.2017 - 03.2018
- Analyzed loan terms, repayment structures, and interest rates for compliance and risk assessment.
- Reviewed applications and credit documents to evaluate eligibility and mitigate risk.
- Identified discrepancies between application details and supporting documentation.
- Evaluated collateral appraisals for accuracy and adherence to organizational standards.
- Documented underwriting decisions in accordance with company guidelines.
- Utilized underwriting software to assess loan risk and finalize approval decisions.
- Reviewed property appraisals to ensure accurate valuations aligned with established standards.
Home Service Specialist II
Accenture
Charlotte, North Carolina
10.2015 - 06.2017
- Delivered exceptional customer service throughout mortgage refinance processes.
- Collected essential loan documents for efficient processing and approval.
- Communicated with customers to clarify underwriting decisions and document requirements.
- Scheduled closings with borrowers and closing agents to ensure smooth transactions.
- Obtained credit approval authority to expedite loan processing.
- Selected for a special project aimed at enhancing closing procedures over two months.
Home Equity Underwriter III
Wells Fargo
Charlotte, North Carolina
08.2010 - 03.2015
- Verified accuracy of documentation, including income statements and tax returns.
- Analyzed financial data to evaluate income, assets, liabilities, and credit history.
- Reviewed loan applications to assess creditworthiness and eligibility for approval.
- Established maximum loan amounts based on underwriting standards while communicating decisions to clients.
- Inspected financial statements and credit information to finalize underwriting processes.
- Participated in training sessions on updates to laws and regulations.
- Assisted new underwriters during training phases to enhance skill development.
- Maintained current knowledge of industry trends, regulations, and compliance requirements.
Home Equity Underwriter
Accountemps
Charlotte, North Carolina
01.2010 - 06.2010
- Transitioned to full-time role with Wells Fargo following completion of prior position.
- Conducted credit income asset appraisal reviews for home equity approval.
Home Service Specialist II
Bank of America
Charlotte, North Carolina
04.1996 - 10.2009
- Collected necessary documentation for mortgage processing.
- Reviewed appraisal, income, asset, and credit documentation for approval.
- Approved all conditions within credit authority limits.
- Maintained communication with borrowers to ensure smooth process and timely updates.
- Collaborated closely with Loan Officer to enhance customer experience.
- Mentored new hires to facilitate their transition into roles.
Education
Some College (No Degree) - Business
Mitchell Community College
Statesville, NCSkills
- Transportation coordination and route optimization
- Data entry and dispatch software
- Billing management and customer relations
- Problem solving and critical thinking
- Effective communication skills
- Time management and attention to detail
- Driver communication and adaptability
- Team collaboration
Timeline
Dispatcher and Billing
Coldiron Companies
07.2022 - 07.2025
Document Coordinator
Freedom Mortgage Corporation
09.2020 - 05.2022
Bakery Clerk
Publix
04.2020 - 09.2020
Sales Associate
Kohl's
10.2019 - 09.2020
Life Insurance Agent
WoodmenLife
03.2019 - 03.2020
Sr Loan Processor
Eagle Home Mortgage, LLC
06.2018 - 03.2019
Jr Underwriter
Goodmortgage
07.2017 - 03.2018
Home Service Specialist II
Accenture
10.2015 - 06.2017
Home Equity Underwriter III
Wells Fargo
08.2010 - 03.2015
Home Equity Underwriter
Accountemps
01.2010 - 06.2010
Home Service Specialist II
Bank of America
04.1996 - 10.2009
Some College (No Degree) - Business
Mitchell Community College
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