Karen Dominguez
Long Beach,CA
Summary
10+ years Experienced, creative and results-oriented professional within the Hospitality and Customer Service Industry providing support to operations. Innovative, motivational leader able to engage customers and drive sales growth. Understanding that the best event is one that seems to move flawlessly being the person behind the curtain that makes it happen can be quite satisfying.Proficient in using POS systems, managing tables, and handling special requests, I am committed to maintaining high standards of service and contributing positively to the team.
Overview
10
10
years of professional experience
Work History
Server
Hotel Figueroa
Los Angeles
07.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
Key HOlder and server
Frida mEXICAN CUSINE
03.2016 - 03.2020
- Responsible for the planning and coordination of events such as parties, dinners, brunches, etc
- Of 20+ guest, anticipating staffing needs
- Advised clientele and made recommendation about the menu, sitting arrangements based on the clientele requirements, desire event outcome, demographics, etc
- Guided guest through menu while demonstrating knowledge of the food
- Collaborated with team members with the cleaning routines and with setting tables when support staff are backed up
- Collaborated with management in training/coaching new employees
- Happily, delivered and always promoted a customer-centric environment
assistant general manager
Panera BREAD
04.2013 - 10.2017
- Ensured store achieve objective in sales, profitability, service, quality, appearance of facility and sanitation
- Set-up, stocked and arranged displays of products in an appealing manner
- Handled customers and team members effectively by identifying needs, gained their trust, approached complex situations effectively
- Worked closely with the kitchen staff to ensure compliance with company policies, regulations and food safety guidelines
- Managed staff based on sales objectives (Scheduling) Provided required monthly reports including attendance, satisfaction and likeliness to recommend Researched, calmed and rapidly resolved client’s conflicts or dissatisfactions
- Forecast sales, food and bread inventory
- Work closely with the Catering department ensuring they met costumers’ expectations
Education
High School -
El Salvador
Some College (No Degree) - General education
Pierce College
Woodland Hills, CASkills
- Team leadership
- Hiring-Training-Coaching and Development
- Relationship building
- Vendor and supplier management
- Detail oriented
- Organizational skills
- Oral and written communication
- Bilingual (Spanish - English)
- Self-motivated
- Versatility
- Outgoing personality
- Cultural diversity
- High-volume dining
- POS operation
Highlightsknowledgeabilities
- 4+ years’ expertise in Team leadership and in the Hiring-Training-Coaching and Development of personnel.
- 3+ years’ experience establishing, building and upholding relationship with vendors and suppliers
- Expertise in create brand awareness in every customer interaction
- Detail oriented and organized professional.
- Excellent oral and written communication skills (Bilingual Spanish – English)
- Self-motivated, versatile and outgoing person.
- Ability to work with culturally diverse clientele
- Ability to manage complex issues creatively and effectively
- Proficient in the use of telephone, fax, email and Microsoft Office.
Timeline
Server
Hotel Figueroa
07.2021 - 01.2023
Key HOlder and server
Frida mEXICAN CUSINE
03.2016 - 03.2020
assistant general manager
Panera BREAD
04.2013 - 10.2017
High School -
El Salvador
Some College (No Degree) - General education
Pierce College
Similar Profiles
Pablo AquinoPablo Aquino
Bartender at Hyatt at Hotel FigueroaBartender at Hyatt at Hotel Figueroa
Michael PeraltaMichael Peralta
Back Server/Banquet Server at The Beverly Hills HotelBack Server/Banquet Server at The Beverly Hills Hotel
Adriana Figueroa ChoqueAdriana Figueroa Choque
Call Center Representative at Adriana FigueroaCall Center Representative at Adriana Figueroa