Karen Dominguez
Long Beach,CA
Summary
10+ years Experienced, creative and results-oriented professional within the Hospitality and Customer Service Industry providing support to operations. Innovative, motivational leader able to engage customers and drive sales growth. Experienced with customer service, sales techniques, and product knowledge. Proficient in using POS systems, and handling special requests, I am committed to maintaining high standards of service and contributing positively to the team.
Overview
10
10
years of professional experience
Work History
Life Insurance Agent
WFG
12.2021 - 08.2023
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Promoted products and services using upselling and other sales strategies.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Server
Hotel Figueroa
07.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
Key HOlder and server
Frida mEXICAN CUSINE
03.2016 - 03.2020
- Responsible for the planning and coordination of events such as parties, dinners, brunches, etc
- Of 20+ guest, anticipating staffing needs
- Advised clientele and made recommendation about the menu, sitting arrangements based on the clientele requirements, desire event outcome, demographics, etc
- Guided guest through menu while demonstrating knowledge of the food
- Collaborated with team members with the cleaning routines and with setting tables when support staff are backed up
- Collaborated with management in training/coaching new employees
- Happily, delivered and always promoted a customer-centric environment
assistant general manager
Panera BREAD
04.2013 - 10.2017
- Ensured store achieve objective in sales, profitability, service, quality, appearance of facility and sanitation
- Set-up, stocked and arranged displays of products in an appealing manner
- Handled customers and team members effectively by identifying needs, gained their trust, approached complex situations effectively
- Worked closely with the kitchen staff to ensure compliance with company policies, regulations and food safety guidelines
- Managed staff based on sales objectives (Scheduling) Provided required monthly reports including attendance, satisfaction and likeliness to recommend Researched, calmed and rapidly resolved client’s conflicts or dissatisfactions
- Forecast sales, food and bread inventory
- Work closely with the Catering department ensuring they met costumers’ expectations
Education
No Degree - Make Up Artist
Cosmo Academy
Tustin, CA05-2024
Some College (No Degree) - General education
Pierce College
High School -
El Salvador
Skills
- Team leadership
- Hiring-Training-Coaching and Development
- Relationship building
- Customer engagement
- Organizational skills
- Strong problem solver
- Oral and written communication
- Bilingual (Spanish - English)
- Self-motivated
- Outgoing personality
- Proven expertise in direct sales,communication and client relationship management within the network marketing industry
Timeline
Life Insurance Agent
WFG
12.2021 - 08.2023
Server
Hotel Figueroa
07.2021 - 01.2023
Key HOlder and server
Frida mEXICAN CUSINE
03.2016 - 03.2020
assistant general manager
Panera BREAD
04.2013 - 10.2017
Some College (No Degree) - General education
Pierce College
No Degree - Make Up Artist
Cosmo Academy
High School -
El Salvador
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